Customer Service Sales

Christopher M. Jones

*** **** ******, **** ******, NY 14224

716-***-****

**********@*****.***

Summary

I am eager to explorer new avenues in my professional career. I am

extremely hard working, organized, detailed oriented and customer

friendly. For the last 8 years I have been working for a Direct

Marketing business as a Data Marketing Analyst.

Computer skills

Languages

Proficient in: FoxPro 2.6, Visual FoxPro, Microsoft Excel,

Microsoft Access, Visual Basic

Familiar with: HTML, Oracle, C++, SQL, Cobol, RPG

Software

Database: FoxPro 2.6, Visual FoxPro, Microsoft Access, Oracle

Certified to setup up email campaign thru MindFire

Other: Microsoft Office 97 to Current, BCC Software, WordStar, Jet

letter

Platforms: Microsoft 7, Microsoft Vista, Microsoft Windows XP,

Microsoft 98, Microsoft 95, UNIX

Experience

Programmer, Data Marketing Analyst (2002 -

Present)

Advanced Marketing

Primary responsibilities include analyzing, programming, database

manipulation and list cleaning for Direct Mail.

Worked in tandem with sales to launch PURL marketing and email

campaigns thru MindFire.

Proficient in conversion of multiple file formats, segmentation,

finding and removing duplicate records, removing records per

suppression lists, creating several programs to assist in list

management.

Department head in USPS regulations and changes of USPS rates for

postal discount processing.

Assisted training of new employees, new customers, and salesmen.

General trouble-shooting of network protocols, support of companies

many computers and users.

Indentify trends within database segments to extend lifetime value

and create precise marketing strategies.

Internship (2000)

Kaleida Health IST Security Services

Maintain Microsoft Access databases including access codes.

Setup hospital employees for specific applications.

Assisted IST security services Analysts.

Restaurant Manager (1993-2004)

Ponderosa Steakhouse

Part of four-person management team, with a staff of over 50,

responsible for all aspects of organizational development and

direction.

Interviewed and hired employees.

Oversaw daily sales, inventory, customer service, payroll

processes, and quality issues.

Education

Utica College (2010-Present)

Part-Time Online Working on Bachelors Degree

Erie Community College (1999-2000)

Hamburg, NY

AS., Computer Information Systems

**Accomplishments**

* 4.0 G.P.A. during fall of 1999 semester

* Dean's List

**References furnished upon request

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