Customer Service Quality Control

Sonia Bradley

**** *. ******** ***. #** ********@***.***

Mesa, AZ 85202 Cell: 480-***-****

Dedicated customer service professional consistently achieves record high customer satisfaction

rankings. Builds team efficiency with high priority. More than 10 years of quality skills and

enhancement in fast paced service environment demonstrating skills and knowledge that are adaptable to

many areas of business. Maintains high quality of production and quick turnaround. Leads by example with

adherence to the execution of all safety, security, quality and operations policies.

Areas of Expertise

Customer Service Order Fulfillment Teambuilding & Training

Complaint Handling & Resolution Front End Supervision Cost Reduction Strategies

Retail Operations Strategic Planning Customer Satisfaction

Professional Experience

Xerox, Rochester, NY (Phoenix, AZ Division) 1997 to Present

Account Associate

Demonstrated high degree of skill in using various Xerox machines, collating, binding books, reports, and

processing high resolution color print jobs. Knowledgeable in lamination, saddle stitching, shrink wrapping and

other various print procedures. Responsible for pick up and delivery of mail at US Post Office for Honeywell,

sorting, logging, research, and metering tasks. Holds Department of Defense Top Secret, Secret and

Confidential clearance for government mail handling purposes, including marking, handling, transmission,

storage and destruction of classified materials. Managed front end operations to ensure friendly and efficient

transactions.

*Ensured the swift resolution of customer issues to strengthen customer loyalty while complying with

company policies.

*Six Sigma Yellow Belt completion, MoreSteam.com

*Exemplified the second to none customer service delivery for which Xerox is nationally renowned in all

interactions with customers.

Prior

TRW Vehicle Safety Systems, Queen Creek, AZ

Inflator Operator

Prepared and inspected air bag equipment before installation in vehicles. Installed propellants into the body of

inflators using high pressure hydraulic press. Tested air bags for tolerance and accuracy. Maintained high

standards in sanitation and safety to comply with regulatory guidelines.

Prior

Acme Electric, Tempe, AZ

Cell Installer/Battery Operator

Experience in welding and soldering of battery components. Quality control testing of battery performance to

ensure compliance with set standards.

Prior

Unidynamics, Goodyear, AZ

Production Worker

Experience with resistance, TIG welding and soldering to military specifications. Worked with close tolerance

measurements of powder weight to the milligram. Also height measurements to the one thousandths of an inch.

Familiar with chemical cleaning, epoxy application and curing.

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