Customer Service Administrative Assistant
Resume:
Shelly L. Barrett
Bel Air, MD 21015
************@*******.***
Objective:
Obtain a permanent, full-time position that promotes position advancement.
Experience:
* 9/2004 - Present, Corrections Classification Program Manager's Secretary
and Clerical Supervisor 1, PA Department of Corrections at SCI Houtzdale.
. Responsible for researching and compiling information for several
reports which are submitted to Central Office. These reports
include: the Monthly Performance Measure Report, the Hard to Place
Inmate Report, the Parole Upon Completion Report, the Weekly Status
Report, Contract Monitoring Report, the Psychologist Monthly
Report, the Program Services Quarterly Inspection Report, Inmate
Waiting List Report, MIS Report, BCC Parole and Pre-Release
Reports.
. Responsible for supervision of three clerical staff where duties
include Employee Evaluations, monitoring and approving leave
requests, and reviewing all assigned duties for accuracy,
timeliness, and completeness.
. Maintaining calendars for all departments of Program Services
including Drug and Alcohol, Chaplaincy, Inmate Employment, Inmate
Records, Activities, and Psychology.
. Perform timekeeping duties for 40 Program Services' Department
employees through the ESS System and maintain hours for contract
employees.
. Maintain proper ACA Standards and DOC Policies and provide
assistance in performing mock audits at other institutions.
. To provide backup support for the Programs Review Committee, the
Corrections Employment Vocational Assistant, as well as the Inmate
Records Department.
. General clerical duties including preparation of gate clearances
and CLEAN checks, maintain CCPM's daily schedule, scheduling of
various staffings and activities, typing of reports and
correspondence which includes sensitive and confidential
information, placing warehouse orders, maintenance work orders,
purchase orders, answering the telephone, and operation of basic
office equipment.
* 2/2000-9/2004 - Walter Hopkins & Associates, LLC, Secretary.
. Duties included payroll preparation for several local companies
using Quickbooks as well as filing quarterly payroll reports.
. Assisted accountants with customer audits using excel spreadsheets.
. Maintained checkbook balances and records of payments.
. Provided assistance with tax return preparation.
Shelly L. Barrett
************@*******.***
Experience (Cont.):
. Scheduled meetings, typed various reports, and answered the
telephone.
* 9/1996 - 2/2000 - Starr Financial Group, Inc., Client Account
Representative.
. Responsible for analyzing client accounts, client transfers, client
correspondence, and customer service.
. Preparation of monthly sales report.
. Preparation of payroll and filing of quarterly payroll taxes.
. Prepared PowerPoint presentations for seminars as well as arranging
and scheduling seminars.
. General duties such as data entry, scheduling appointments,
answering the telephone, and filing.
Education:
* 8/87 - 6/89 - South Hills Business School, Associates Degree in
Administrative Assistant with a Legal Option.
* 8/82 - 5/87 - Curwensville Area High School, High Honors Diploma in
Academic Business.
Certifications/Skills:
* NCIC/CLEAN Certification
* Shorthand
* Typing
References:
* Available upon request.
Shelly L. Barrett
************@*******.***
References:
David Kessling, Deputy Superintendent Centralized Services
State Correctional Institution at Houtzdale
209 Institutional Drive
Houtzdale, PA 16698
814-***-**** Ext. 1105
David Close, Deputy Superintendent Facilities Management
State Correctional Institution at Houtzdale
209 Institutional Drive
Houtzdale, PA 16698
814-***-**** Ext. 1100
Susan McQuillen
P.O Box 116
Mineral Springs, PA 16855
Contact this candidate