Customer Service Representative

Carma Bernal

Phone 909-***-****

E-mail: ************@*****.***

Summary

10+ years Customer Service Experience. Committed to providing prompt

service and creative solutions with the utmost care. Following through with

what was promised to ensure customer loyalty.

Professional Skills

Highly skilled at working with Superior written and verbal

difficult customers communication skills

Excellent organizational skills Accomplished general office

experience

Solid history as a multi-tasking Skillful problem-solver with the

team player willingness to learn

Punctual and personable Require minimal supervision

Computer: Proficient in Microsoft Word 2000-2003, Outlook 2000-2003,

Excel 2000-2003 and Windows (95, 98 & XP)

Employment History

International Code Council, Whittier California Sept 2001 -

Jan 2009

Customer Care Representative, Member Service

Responsible for having an extended knowledge of all organizational

departments and processes in order to provide both external and internal

customer support.

. Managed on sight bookstore sales and accounts

. Coordinated company participation in offsite trade shows, booths

and displays

. Processed an average of 15 shipping errors on a weekly basis

. Coordinated weekly live chats with customers online

. Trained all new hires for customer care department

. Tracked bookstore revenue and provided reports to accounting

. Designated to resolve all escalated customer service issues

. Supported Reception desk

. Participated in company's activity committee tasked with planning,

co-coordinating luncheons and corporate events.

Miller Marine Canvas Costa Mesa, California Aug 1998-May

2000

Customer Service/Admin Asst

. Successfully managed coordination and scheduling of organizations 6

employees. Maintained customer invoicing and database records prepared

monetary deposits. Handled correspondence mailings, filings, phones

and all other general office duties.

. Generated all customer billing

. Daily preparation of bank deposits

. General office duties

. Managed customer database

Pegasus Courier/Orange Courier Irvine, California Mar 1995-Jan

1998

Customer Service Representative

Largest independent courier service in Orange County (10MM revenue)

. Prepared depositions and other legal documents for court filing

. Coordinated 30 to 40 pick ups/deliveries per day

Education and Certifications

. Basic Code Enforcement - overview of building and fire-safety

construction codes.

. Advanced Business writing -the elements of clear, concise and

efficient business writing.

. Business of Listening - enhancement of listening skills to boost

productivity.

. Developing Self-Esteem -self-management, motivational skills for the

modern workplace.

. Bomb Threats - security consciousness and evacuation training for

today's workplace

. Cerritos College (1 year)

References Available Upon Request

Contact this candidate