Greg Jacoby

503-***-****

**** ** ***** *** **** B

abjpxa@r.postjobfree.com

Beaverton, OR 97007

PROFILE

< 10 year professional background in Customer Service

< Strong planning and organization skills

< Self-motivated and enjoy working in a team environment

< Able to develop and maintain productive relationships

< Adaptable communicator with strong negotiation skills

< Highly Proficient in computer operations

PROFESSIONAL EXPERIENCE

Infogroup Northwest/Oregon Health and Science University (OHSU)

March 2010-July 2010

(Contractual Position)

Portland, OR

Administrative Coordinator

< Provided administrative support for a 11,000 pager audit supported by the

Information Technology Group at OHSU

< Developed technical procedures for pager audit

< Explained new pager functions to employees at OHSU

< Scheduled and performed pager audits at various OHSU locations

< Facilitated efficient follow through process to capture remaining pagers

to conclude the most successful pager audit at OHSU to date

Netflix October

2009-February 2010

Hillsboro, OR

Customer Service Representative

< Confer with customers by telephone regarding their Netflix accounts

< Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise and adjusting bills

< Strove for the highest level of customer service by providing each

customer with a consistent, timely and positive experience

Express Personnel/Comcast Cable

April 2009-September 2009

(Contractual Position)

Beaverton, OR

Customer Loyalty Specialist

< Assisted customers with their cable and internet needs by explaining

technical information and clarify any questions regarding their bills

and services

< Kept detailed records of customer interactions to guarantee appropriate

communications between departments

< Established expert level product and service knowledge to assist

customers in the sales, video repair and customer service departments

EID Passport, Inc March

2004-February 2009

Beaverton, OR

Maintenance and Production Coordinator July 2006-Februay 2009

< Advised and supported over 20 field accountants on any issues with sites

daily and with formal end of month reports

< Successfully negotiated data center layout and functions with military

personnel

< Established company Post Deployment procedures at military installations

< Assembled hardware and configured software for systems, handheld devices,

and registration kiosks according to design parameters

< Coordinated new field software upgrades and scheduled 3rd party

technicians to perform hardware replacements to ensure proper functioning

equipment at gates of military bases

< Communicated daily with multiple field technicians to troubleshoot

technical difficulties with deployed hardware and software

< Prioritized, managed and organized teams for audit trips to numerous

military bases nationwide

< Trained and evaluated security guards' performance on equipment and

installation procedures

< Created a Quarterly Installation Visit Schedule to carry out preventive

maintenance on equipment

< Maintained detailed records of inventory

Lead Customer Service Representative March 2004-July 2006

< Actively recruited customers to participate in our service resulting in

the enrollment of over 1500 companies and over 5000 employees nationwide

< Coordinated a customer service model that improved the communication

between departments resulting in an enhanced experience for the customer

< Provided one on one training to employees at multiple sites throughout

the nation on customer registration which resulted in the increase of

registrations

< Mentored new customer service representatives

< Provided technical support and troubleshooting at customer sites

ADDITIONAL PROFESSIONAL EXPERIENCE

Express Personnel/Supra Products

August 2003-March 2004

(Contractual Position)

Salem, OR

Technical Field Support

AFLAC April 2003-

August 2003

Salem, OR

Insurance Sales Agent

Spirit Mountain Casino November 2002-

April 2003

Grande Ronde, OR

Server

Vertis, Inc January 2000-

August 2002

Baltimore, MD

Senior Accounting Clerk

EDUCATION

Goucher College

Towson, Maryland

BA International Relations

Spent junior year abroad at University of Exeter, Exeter, England

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