Service Field
Resume:
James Burkhalter
********@*****.***
Technical Skills
Diagnostics: Software and Hardware Installation; Networking; Internet
Configuration and Troubleshooting Hardware Installation and Upgrades -
Motherboards, Processors, RAM, Graphics cards, Sound cards, Modems
Software: Operating System Installation and Upgrades Windows ('95,
'98, 2000, XP Home, XP Pro, Windows 7 Pro) Knowledgeable in most all
software products on the market as well as hands on use of various
software
Professional Experience:
Field Solutions Phoenix, AZ 11/08 - Present
Field Service Technician
De-install ISP server and install new ISP server in the back office,
power down POS registers, Replace monitor, replace the memory sockets
on motherboard, remove all memory from POS and install 2 x 512mb
memory module, swap hard drive, swap verifone terminal on each
terminal.
Installed Seiman registers and the back end equipment including
admin PCs, and Point of sale equipment.
Installed and troubleshoot Fujitsu Kroger Genesis Uscan machines for
Fry's grocery stores. Troubleshot hardware and software issues and
resolved them in a proficient manner, involved with customer
interfacing and interaction daily
Robert Half Technology Phoenix, AZ
Field Service Consultant 12/09 - 5/10
Extended network cabling for PC's (Cat5e) from the Minimum Point of
Entry to the DSL modem and Linksys router to provide hard wired
Internet Access to the end user.
Removed SATA hard disk drive from PC's to retrieve pertinent data and
to back up all files on corrupt hard disk. Removed and stored
enterprise phone systems and PC's.
Installed, configured, moved, and networking equipment.
TAC Worldwide, Mesa, AZ 3/09 - 5/09
Field Service Consultant
Uninstalled existing Milan routers in CVS stores and worked with
network support to install Cisco router equipment.
Coordinated with store management to perform work after store hours.
Logged into router with network support to verify all critical
operations equipment was accepted and functioning properly. Completed
all work within scheduled deadline.
Technisource, Atlanta, GA 8/07 - 12/08
Field Service Consultant
Converted Bank of America sites to Cisco routers located existing
circuitry and demarcation point extended and ran any necessary
voice/data cabling.
Worked in secure environments with access to confidential information.
Coordinated with network operations center and logged into router as
necessary to ensure the new circuit was working and accepted by the end-
user.
Troubleshooting and resolving any network issues.
Agent HR, Atlanta, GA 6/07 - 8/07
Field Service Consultant
Installed voice and data networks by pulling, terminating and testing
cables to ensure functionality, Installed Cat 5and Cat 6 cabling,
configured cabling and stationed cable from an MDF/IDF location.
Cleveland Electric, Atlanta, GA 2/06 - 4/07
Voice / Data Technician
Worked in multiple City of Atlanta locations which included Police
stations, Mayor's office and The Board of Education facilities.
Installed voice and data networks which included Cat 5, Cat 6 and multi-
mode/single mode fiber optic cables from MDF/IDF.
Polished and cut fiber optic cables and installed connectors.
Education:
University of Phoenix, Project Management 1/2010 - Present
Career Skills Institute, A+ Certification, Phoenix, AZ. 2009 -
Certification test pending
Completed 160-hour course included network, hardware and software
troubleshooting
Dell Certified, DMS Soft Skills, 2008
Stanley College, Albemarle, NC
Coursework towards VoIP Certification, 2004
Central Georgia Technical College, Macon, Georgia
Coursework towards CCNA Certification, 2006
Gateway Community College, Phoenix, Arizona, 2009
General Studies
Contact this candidate