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Customer Service Quality

Location:
Fayetteville, NY, 13066
Posted:
October 11, 2010

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Resume:

Calypso Ford Gurchik

*** ******** ******Fayetteville, NY 13066*cell 315-***-****

E-mail: abjpvm@r.postjobfree.com

Operations Highlights

Supervisor for facilities division of Army, Navy, and Air Force

personnel encompassing task assignment, quarterly evaluations, and

mentor program

Developed and implemented supply tracker to for better inventory

control

Created working relationships with suppliers to ensure best

quality is purchased at highest cost savings

Planned for annual halt on government funding until federal budget

approval

Involved in choosing contractors and negotiating compensation

Worked with contractors to ensure timely and high quality work was

being performed on building maintenance and re-location projects

Prepared and maintained monthly spending analysis reports dating

back 5 years

Chief purchaser of all supplies for 85 staff and 1200 students

Managed entire annual supply budget for 3 military schoolhouses

Managed an additional budget for property expansion project and

furniture upgrade for 25 new classrooms and offices

Organized monthly week long immersion retreats for staff and

students

Evaluated and trained employees on a quarterly basis

Developed and implemented supply tracker to encourage responsible

consumption of commodities by employees

Created working relationships with suppliers to ensure best

quality is purchased at highest cost savings

Planned for annual halt on government funding until federal budget

approval

Worked with contractors to ensure timely and high quality work was

being performed on building maintenance and re-location projects

Language Proficiencies:

English / Spanish - Bilingual (fluent: written and oral)

Arabic, Italian, Brazilian Portuguese - proficient in writing and

oral

Computer Proficiencies:

Highly proficient in Microsoft Office applications: Word, Excel,

Power Point, Access

Overall superior computer aptitude

Other:

* Awarded Joint Service Commendation Medal by the National Security

Agency for outstanding Operations Management

* Held a Top Secret/SCI clearance for 12 years

* Member Project Management International

Work Experience

RCB Fund Services

Foreign Language Document Review; East Syracuse, NY (July 2008 - June 2010)

* Reviewed legal and financial documents in German, Dutch, Spanish,

Italian and English

* Handled all customer service via phone or internet for foreign clients

* Assisted call center workers during high volume times for all

claimants

* Trained coworkers in Microsoft Office applications

* Prioritized tasks for efficiency and quality control

United States Navy

DoD Procurement/Ops Manager; Fort Gordon, GA (July 2005 - October 2007)

* Managed entire annual supply budget for 3 military schoolhouses

* Managed an additional budget for property expansion and furniture

upgrade for 25 new classrooms and offices.

* Participated as a military mentor- met monthly with prot g s to

discuss career progression and set and review goals

* Chief purchaser of all supplies for 85 staff and 1200 students

* Prepared contracts and bid packages

* Inventory Control Supervisor

* Coordinated monthly foreign language immersion retreats

* Prepared and maintained monthly spending analysis reports dating back

5 years

* Scheduled and supervised building and daily property maintenance.

* Organized monthly week long immersion retreats for staff and students.

* Evaluated and trained employees on a quarterly basis.

* Developed and implemented supply tracker to encourage responsible

consumption of commodities by employees.

* Created working relationships with suppliers to ensure best quality is

purchased at highest cost savings.

* Planned for annual halt on government funding until federal budget

approval.

* Worked with contractors to ensure timely and high quality work was

being performed on building maintenance and re-location projects.

* Document translations: Spanish, Italian, and Arabic into English

Arabic Interpreter/ Naval Air crewman; Rota, Spain/Souda Bay,

Crete/Sigonella, Italy (September 2001 - July 2005)

* Managed on ground and in air flight ops to ensure safety regulations

were adhered to

* Flew 66 reconnaissance missions providing real-time translation

support to ground troops

* Provided support to US and NATO troops while conducting Maritime

Interdiction Operations against suspected terrorist cells

* Regularly trained new crewmembers on aircraft familiarization and

emergency procedures both in the air and on the ground

* Supervised the relocation of classified materials and equipment

* Interpreted intelligence information from multiple sources

* Researched and collected, evaluated and assimilated data received

during counterterrorism missions

* Awarded Aviation Warfare Specialist designation indicating expertise

knowledge of on ground and in-flight operations as well as an intimate

knowledge of all aspects of my aircraft and all equipment it contained

Education

SUNY IT; Utica, NY:

* Currently enrolled in MBA Program: (Graduation date May 2011)

University of South Florida, MBA classes completed spring 2008:

* Operations Management, Marketing, Statistics, Financial Accounting,

Microeconomics

Bachelor of Science Excelsior College; Albany, NY (August 2007)

Military Training

Naval Swim Tester, Aircrew Swim Instructor, and BLS/CPR Instructor Training

Pensacola, FL (August 2002)

Naval Aircrew Candidate School; Pensacola, FL (July 2001 - August 2001)

* Naval Aircrewman Certification- Educational Award

Survival Evasion Resistance and Escape School (SERE); North Island, CA

(June 2001)

* Wilderness Survival and Prisoner of War Training Certification

Goodfellow Air Force Base Intel School; San Angelo TX (March 2001-June

2001)

Defense Language Institute; Monterey CA (December 1999 - March 2001)

* Arabic Language Proficiency Certification in Reading, Writing, and

Speaking Arabic

Fleet Medical Service School; Jacksonville, NC (March 1998 - May 1998)

* Field and Emergency Medicine Certification

Naval Hospital Corps School; Great Lakes, IL (October 1997-March 1998)

* Adult Daycare VA Hospital

* Hospital Corpsman Certification with honors

Defense Language Institute; Monterey, CA (January 1996-October 1997)

* Arabic Language and Culture studies



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