Customer Service Project

David McCrea

** ******* **** ? Napa, California, 94558

(C) 707-***-**** ? abjpuh@r.postjobfree.com

PROFESSIONAL WORK EXPERIENCE

Camera Man 3/2010-3/2010

EMA Video Productions, Napa, CA

Duties and Responsibilities

COLLABORATED WITH PRODUCERS AND PRODUCTION STAFF to broadcast a live

Internet feed featuring a cooking contest. Worked with all staff levels to

film from various angels. Was asked for and provide feedback as to camera

locations in order to determine the best approach to filming for a live

Internet feed. Took direction and followed instructions. Completed

projects quickly and under pressure with accurate results.

Key Accomplishments

. Cameraman for Almostfamouschef.com live Internet feed.

. Wrapped, organized, and taped cable and set up cameras to film for the

contest.

. Filmed various angles for live contest. Focused on the judges,

contestant plates and their reactions.

. Worked with a team of seven to organize and promptly broadcast the

contest on time.

Editor/Intern 7/2009-10/2009

Bizvideosonline.com, Napa, CA

Duties and Responsibilities

EDITED TWO HOURS OF FOOTAGE TO 3 to 5 minute videos that conformed to the

message required by the clients. In one day, screened all footage,

identified key plot points, and inserted them into a clear short narrative

that promoted and showcased their business.

ESTABLISHED THE NARRATIVE USING FINAL CUT PRO version 6 to trim each video

into a tighter, more completed video. Added appropriate music and titles to

enhance the production quality. Each video was delivered to

the client according a strict timeline. Edited two to three videos at once

logging and organizing each project.

CREATED A FOLDER FOR EACH PROJECT USING FINAL CUT PRO BIN as each shot was

clearly identified to allow quick insertion. Completed the editing of

short intro videos that had more 40 hours of footage. Converted each video

to A QuickTime file so it could be uploaded to the Internet and the video

embedded on the business website.

Key Accomplishments

. Utilized Final Cut Pro using Mac hardware to edit short intro videos

for small business web sites.

. Created lively titles and motion demos for Customers using Apple

Motion.

. Shot and edited videos to support the bizvideosonline.com website.

Food Services/Customer Relations 07/2004-07/2006

In-N-Out Burger, Davis, CA

Duties and Responsibilities

EXPLAIN TECHNICAL PROVISIONS: Taught new employees how to operate cooking

and cleaning equipment to ensure safety and compliance with the standards

of the company and the Occupational Safety and Health Administration

(OSHA). Oversaw and directed other employees to make certain that food was

quickly prepared and delivered to customers in a friendly manner. Guarded

the company's interest by making sure that stale food was properly disposed

of.

PUBLIC RELATIONS: Provided excellent customer service at counter, drive-

though, and tables. Delivered hundreds of orders to the right people on a

daily basis. Managed customers' special requests with the highest caliber

of service and excellence. Always provided excellent advice, commented upon

the specials of the day, and saw to customer needs in an orderly and timely

fashion. Ensure that disabled and handicapped customers were given extra

attention and time in a fast-paced environment.

Key Accomplishments

. Facilitated excellent service to more than 1,800 customers per day.

. Worked with diverse individuals and groups on a daily basis.

. Ensured outstanding sanitation in cooking and serving procedures.

. Effectively worked as part of a 12-18 member team.

Temporary Rural Carrier 05/2005-11/2005

United State Postal Service, Vacaville, CA

Duties and Responsibilities

TECHNICAL SERVICES: Sorted mail and arranged it in delivery sequence.

Delivered mail along a pre-established rural route, delivering mail and

packages to roadside mailboxes. Collected customer fees for mail that was

to be registered, certified, or insured. Sold postage stamps and money

orders as required by customers.

PROBLEM SOLVING: Delivered mail through all types of weather and resolved

issues including natural hazards such as icy roads and extreme

temperatures. Maintained thorough and comprehensive knowledge of route and

delivery instructions for various customers.

PUBLIC RELATIONS: Picked up parcels and posts and explained the fee

structure of different means of mail delivery to customers. Gathered all

relevant facts from customers about packages and desired delivery dates in

order to provide advice as to delivery choices. Took receipt and signature

during deliveries to ensure that packages and posts had been delivered to

the correct address. Maintained a friendly and professional demeanor and

observed the highest standards of customer's service and professionalism

during my daily route.

COMMUNICATIONS: Communicated effectively with customers, other mail

carriers, and post office personnel. Developed strong working

relationships.

Key Accomplishments

. Quickly learned established routes and accurately delivered mail.

. Effectively communicated with customers and explained services as needed.

. Routinely assisted other mail carriers with their routes after finishing

assigned route.

98K Signals Analysis Interceptor 04/2000-04/2004

United States Army, Bad Abiling Station, Germany Hours/week: 40

Duties and Responsibilities

EXPLAIN TECHNICAL PROVISIONS: Trained other soldiers and personnel in

electronic intelligence interception and analysis methods. Ensured that all

technical provisions were followed in the interception and identification

of foreign intelligence during time of war and explained what information

was gathered and the method(s) used to gather it to superiors. Oversaw and

supervised a team of intelligence gathers and analysts, explaining in

exacting detail all methods, countermeasures and analytic techniques that

were germane to a given operation. Supervised searches for both general and

specific information utilizing electro-optic signals, intercept recording

devices, and analytical equipment.

ELICIT RELEVANT FACTS: Gathered and sifted enormous amounts of data to

identify relevant intelligence and counter intelligence methods. Selected

categories and classes of electo-optic or foreign instrumentation signals

using technical references and equipment to record, analyze, and

deconstruct intercepted signals. Advised and directed other operators in

problem-solving techniques and explained the technical provisions and all

aspects of missions and search parameters.

ADVICE AND PROBLEM SOLVING: Identified new foreign counter- intelligence

methods in a rapidly changing intelligence gathering environment and

advised others on how to effectively respond. Solved problems with

detecting and analyzing data by shifting general search parameters and

targeting additional sources of foreign instrumentation, data, and

equipment. Adapted to rapid shifts in enemy data transmission techniques

to ensure that enemy troop locations remained known to field operatives and

soldiers during time of war.

EXPLAIN PLANS AND BENEFITS: Explained the benefits and detriments of

various operational plans and electronic intelligence gathering techniques

to fellow personnel and command elements. Planned and carried out mission

technical and operational details utilizing relevant facts regarding known

sources of enemy intelligence and gave advice regarding mission contingency

plans to ensure success.

Key Accomplishments

. Contributed significantly to knowledge of enemy resources, plans, and

locations.

. Quickly and effectively resolved equipment and personnel issues to ensure

achievement of goals and objectives.

EDUCATION

San Francisco State University, San Francisco, CA

Graduated: 2009

Major: Cinema

Degree: Bachelor of Arts

Number of semester hours: 128

GPA: 2.98

Courses include: Cinema; Critical Studies; Science Fiction

Accomplishments: Completed a significant group cinematography project and

several individual filming projects.

Solano Community College, Fairfield, CA

Graduated: 2008

Major: Liberal Arts, Film and Television

Degree: Associate of Arts

Number of semester hours: 77

GPA: 2.84

Courses include: Cinema 16: advance film production, TV 55: Broadcast

Production

Will C. Wood High School, Vacaville, CA, 95687

Diploma, 1998

JOB-RELATED TRAINING

Signal Analysis, U.S. Army, 6 mo, 2000

ADDITIONAL INFORMATION

Job-related skills (e.g., other languages, computer software/hardware,

tools, machinery, typing speed, etc.):

Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook,

and Internet Explorer)

COMPUTER SKILLS: Proficient with personal computers and Apple computers.

Experienced with networking and troubleshooting.

TYPING: 40 WPM

Professional awards and honors:

Dean's List, San Francisco State University, Spring and Summer, 2009

Dean's List, Solano Community College, Spring, 2008

Joint Service Award Medal, 2004

National Defense Service Medal, 2002

Contact this candidate