Customer Service Sales

Summer Goetz

*** *. ****** **** ~ Colbert, WA ***05

Residence: 208-***-**** ~ ***********@*****.*** ~ Cell: 208-***-****

Professional objective

To obtain a challenging sales management position using my extensive

management, marketing, sales and employee development skills.

Qualifications Summary

Highly dedicated professional experienced in working in fast paced

environments demanding strong organizational, interpersonal and leadership

skills. Recognized as a trustworthy and ethical individual that is

passionately dedicated to customer service. Confident and poised in

interactions with individuals in all levels. Detail oriented and

resourceful in completing projects; able to multitask effectively.

Capabilities include:

? 3 years Regional Marketing and Sales Expertise

? Class 12 Serving Permit and Current Health Card

? 10 Years of Serving Experience in All Dinning Environments ?

Employee Shift Forecasting & Scheduling

? Extensive Supervisory Experience ? Staff

Training and Development

? 7 years of Exceptional Customer Service ?

Inventory Management

PROFESSIONAL EXPERIENCE

. MARKETING EXPERTISE - Developed and implemented marking ideas to increase

sales and brand awareness. Sought out activities that targeted Qdoba's

core demographic and created ways for Qdoba to participate and increase

brand awareness. Evaluated, purchased, and managed all media buys.

. OPERATIONS EXPERIENCE - Involved in all financial and operational aspects

of McGlades Bistro. Managing, organizing and planning all catering

events and meetings held at the facility. Responsibilities included

building wine and food menu, ordering supplies, inventory management,

hiring and training new staff, and shift scheduling.

. LEADERSHIP RESPONSIBILITES - Coordinate youth nutrition and physical

activity education program to enhance grant goals. Build and maintain

relationships with key school administration, faculty and staff to insure

program success. Design and teach lesson plans to school youth in

classes, after school, and summer activities. Maintain records and

provide necessary reports to evaluate and document program impacts.

Present grant design, goals, and progress to colleague at conferences and

seminars.

. SERVING EXPERIENCE - 10 years of excellent customer service experience in

a variety of settings. Comfortable with serving, bartending, beer and

wine.

WORK HISTORY

NUTRITION EDUCATOR

Washington State University

August 2007 to Present

Restaurant owner

McGlades Bistro and Wine Bar

May 2008 to September 2009 (sold)

MARKETING COORDINATOR

Qdoba Mexican Grill

August 2005 to August 2007

SERVER

Applebee's Bar & Grill/Twigs Bistro/Steam Plant Grill

1999-2005

EDUCATION

Bachelors of SCIENCE IN NUTRITION

mINOR IN sPORTS sCIENCE

Graduation Date - May 2003

University of Idaho

ASSOCIATES ARTS DEGREE: GENERAL STUDIES

Graduation Date - June 1999

Spokane Community College

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