Customer Service Sales

Johnette McGill

***** ********* ****** **

Upper Marlboro, MD 20772

OBJECTIVE

I am seeking a position utilizing past training and experience in Customer

Relations.

SUMMARY OF QUALIFICATIONS

Organized, self-motivated and detail-oriented Customer Service

Representative with over 10 years of Disney experience.

Experienced with Data entry

Experienced with Microsoft Suite

Excellent oral and written communicator

PROFESSIONAL EXPERIENCE

Universal Studios Feb 2010 -

July 2010

Sales Associate

. Ensured customers received outstanding service by providing a

friendly environment--Assisted customers in locating merchandise

. Maintained an awareness of all promotions and advertisements

. Updated price changes within the department--processed and

replenished merchandise by monitoring floor stock

. Assisted store supervisor with floor moves, merchandising, display

maintenance, and housekeeping

Walt Disney, Lake Buena Vista, Fl Jul 2006 -

Oct 2009

Concierge/Customer Service Rep.

. Delivered first-class customer service and built customer

satisfaction and loyalty--ensured guest reservations, questions and

concerns were addressed prior to arrival at Disney

. Utilized multiple call center applications to efficiently assist

customers and agents

. Booked guest transportation to and from Orlando Int'l Airport--first-

line for customer questions and needs--efficiently and professionally

identified, researched and resolved customer inquiries

. Checked Disney guests into hotel rooms and secured venue for small

and large dining parties--provided information on products, rate plans

and services needed by guests to enjoy stay at Disney

. Obtained theme park tickets and set appointments as required--

followed up on customer inquiries not immediately resolved

. Exercised strong interpersonal communication skills with customers

and department personnel

. Team oriented attitude--accepted all assignments with open and

positive attitude

Walt Disney, Lake Buena Vista, Fl Feb 2002

- May 2006

Reservation Sales Agent/Call Center Rep

. Provided accommodations for guests to Walt Disney for groups

consisting of 10 or more

- Arranged dining reservations at Disney restaurant of choice

. Answered and responded to phone calls via Walt Disney for ABC NY and

all front desk requests utilizing multiple computer systems for data

entry

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