Customer Service Representative

J ESSEN IA R I V ERA

**** ** ******** ****

New Haven, CT. 06511

203-***-****

***********@*****.***

H ighly motivated and goal- oriented. Exellent Customer Service and communication

s kills. Ability to multi-task. Have strong organizational and problem solving skills.

Work experience

Comcast Caguas, PR

02/09-04/09

Customer Service Representative

• Handled over 100 inbound calls daily.

• Assist Client and answer questions or issues that may arise.

• Access multiple systems and extract information to resolve issues and answer

questions.

• Provide excellent Customer Service

Kohl’s, H amden, CT 08/07-

11/07

Cashier/Sales Associate

• Charge and process payments and merchandise.

• Enter and process credit card application from new customers.

• Revise customer’s account information and make changes if needed.

• Keep customers account information updated.

E ducation

J osefa Pastrana H igh School 2007

Aguas Buenas, PR

H igh School- D iploma

S kills

• Bilingual English-Spanish

• Microsoft Word, Excel

• Customer Service Skills

• Communication skills

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