Customer Service Representative

Tamiccia Dotson

Professional Goal

To pursue a position with a progressive organization that will utilize my

skills and allow opportunities for advancement.

Software Experience

Visual Basic (Flex-Flow)

Microsoft Windows XP

Microsoft Office Suite

Education

Southwest Community College 2006

Criminal Justice

Work History

Repair Technician

January 2008 - July 2010

Flextronics Global Services

. Utilized testing software provided by Flextronics and Apple

Corporations to properly test Apple laptop computers for

failures in software and hardware related areas.

. Utilized troubleshooting skills to diagnose and resolve hardware

problems and minor software issues with Apple laptops, handling

parts and procedures under careful ESD guidelines.

Correctional Officer

2006 - 2007

Corrections Corporation of America

. Held responsible for keeping an accurate count on all assigned

inmates and for completing daily logs and reports on inmates.

Customer Service Representative

2004 - 2006

T.J. Maxx

. Performed receptionist tasks, such as handling inbound and

outbound calls.

. Kept an official balance on all receipts and transactions.

. Assisted customers with all information needed to help with

their needs.

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