Customer Service Sales

***** ******* **** ****** 301-***-****

Germantown, MD 20876 *********@*****.***

Deona A. Parran

To utilizing my experience, education and communication skills, to obtain

Summary a rewarding opportunity. I possess great customer service skills,

organizational skills and interpersonal skills. I have completed student

service hours and volunteered with MVSA and managed the concession

stands and recruited new members and volunteers. During my tenure in

High school I was elected student government, which allowed me the

opportunity to exhibit my leaderships.

Education

Wakefield H.S 2002-2004 Northwest H.S 2005-2006-Diploma

Montgomery College 2009 Business/Communication

Everest College 2007

Silver Springs, Maryland Medical Assistant program

Accomplishments Certificate for Youth Teen Partnership. Certificate of Training completion

for Customer Service Agent. Certificate of completion, PAT educator.

Completion of Cosmetology course, Completion of child development

course.

Experience

09/2008-11/2009 Marriott Incorporated

Gaithersburg, MD

Front Desk Associate

Greet Customers; Complete registration of clients, process

paperwork, credit and cash payments, Use PMS and Marsha

system. Answering multiple lines phone, sending and receiving

fax paper work. Complete concierge

operations.

05/07-11/07 NWA Airlines

Washington, D.C.

CSA

Greet customers, complete various administrative functions such

as, order station supplies and duties, ticket counter and agent

sales reports, provided telephone and paging services, completed

the CSA training with certificate.

06/06-05/07 Victory Nissan

Gaithersburg, MD.

Receptionist

Greet Customers; assist with processing paperwork of car deals,

responsible for answering and rerouting calls as necessary,

Xeroxing and filing of paperwork. Use the Intercom/PBX

system to locate Sales Representatives.

Languages Fluent English, (basic) Spanish

References Strong references available upon request.

Contact this candidate