Customer Service High School

Joshlin Davis

*** ******* ****

Ignacio CO, *****

Phone: 970-***-****

Email: abjpnj@r.postjobfree.com

Objective Seeking a position with an organization which will utilize my

skills as well as provide opportunity for growth

challenge and experience to excel in any position.

Experience May 2010- Present Rochester Hotel/Leland House

Durango, CO

Server/Prep

. Serving and anticipating guest needs

. Prepping and replenishing buffet to the fullest

. Stocking, organizing, and cleaning kitchen

May 2010- September 2010 (Seasonal) Outlaw Tours Durango, CO

Office Help/Sales

. Answering phones

. Making reservation per phone and in person

. Selling ATV tours, rafting tours, jeep rentals, and jeep/hummer tours

October 2007- September 2010 General Palmer Hotel Durango,

CO

Front Desk/Night Manager

. Providing customer service and satisfaction to customers before,

during, and after their visit

. Authorizing credit cards, and handling cash and check transactions

. Taking reservation as needed per phone, email, or in person with the

RDP Win and RDP Dos systems

. Manage, train and supervise employees

. Handling and providing assistant with guest luggage

. Providing local knowledge to guests about restaurants, activities and

any other information requested

October 2007-Febuary 2009 Double Tree Hotel(Edgewater Grille)Durango, CO

Breakfast Server

. Serving and anticipating guest needs

. Expediting food and beverage orders

. Offering a relax, cheerful, and comfortable environment

. MICROS system usage

.

June 2006-September 2007 Chili's Denver, CO

Server

. Serving and anticipating customer on an average of 5 to 12 table

. Training new employees on the floor serving, training them on the IBMs

and in the kitchen

. Handling of all cash, credit cards, gift cards and any other forms of

payments offered

September 2005-September 2007 Pepsi Center Denver, CO

Ticket Sales

. Sell tickets and provide customer service to patrons attending

Colorado Avalanche, Crush, Mammoth, Rapids and Denver Nuggets sporting

events as wells as other events held at the Pepsi Center and United

Lending Pavilion

. Assist other areas ticketing on game days such as will call, ticket

problems, and exchanges.

. Aided supervisors in any area of need such as ticket mailing, mail

orders, printing of tickets and shredding of used stock.

Education 2001-2005 Ignacio High School Ignacio, CO

. High School Diploma

. Graduated top ten in class

Devry University Durango, CO

. Junior year in earning an associates in Health Information Technology

. Dean's list all three years

References Available upon request

Contact this candidate