Customer Service Manager
Resume:
Shanell Williams
Atlanta, GA 30345
Phone: 404-***-****
Email: ***********@*****.***
Objectives
My career objective is to utilize my professionalism in management,
marketing, and customer service experience to show aggressive leadership
and make an immediate contribution to any company.
Skills
Marketing and Administration
Communication and Organization
Customer Service and Problem Solving
Operations and Management
Computer Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook
Adobe: Photoshop, Illustrator,
Education
American InterContinental University
Bachelor of Science in Marketing, 2006
Dekalb Technical College
Phlebotomy Certification, 2011
Work Experience
Light House Care Services, Atlanta, GA
March 2007- Current
Marketing Administrator
Work independently to provide quality marketing administration. Create
all forms of visual marketing strategies and present to clients. Target
business led with professionalism to increase client base. Create and
plan management meetings and events with follow ups to develop ongoing
relationships. Responsible for formulating and administering market
budgets for projected performances. Create and maintain the marketing
calendars, and scheduled events. Planned and execute all advertising,
promotions packages and collateral materials. Prepare and submit written
expense reports. Manage budgets including processing invoices and
tracking cost against projections. Utilize a strong interpersonal ability
to build partnerships in all levels of organization. Maintain a working
knowledge of State Statutes and Laws to assist case coordinator with field
command and sensitive care services issues. Coordinate and schedule
services from government agency, private industry and community resources
for care service agreement. Assumes and completes other duties as
assigned.
Dots, LLC Atlanta, GA
July 2008- July 2010
Assistant Manager
Assist the store manager with running the store making decisions and sound
judgments. Responsible to create and post work schedules weekly, while
maintaining payroll. Execute and comply with company policies. Supervise
sales associates to maintain company polices procedures and standards.
Interview and recruit to develop high quality employment profiles.
Perform training and coaching to ensure knowledge of complete company
guidelines. Enforce all cash management policies and accountability.
Give prompt customer service advice and recommendations as needed.
Responsible for maintaining proper store safety, make regular equipment
checks, video reviews and assuring secure areas for company property.
Create and promote a friendly, professional environment with customers,
supervisors, and co-workers. Maintain internal visual merchandising and
in-store displays in adherence with company standards. Receives and
processes freight, documenting and preparing any discrepancies and any
returns to vendor. Assumes and completes other duties as assigned.
Guess, Inc. Atlanta, GA
August 2007- April 2008
Assistant Manager
Assist the store Manager with running the store making decisions and sound
judgments. Responsible to create and post work schedules weekly. Execute
and comply with company policies, monitor attendance and punctuality for
store success plan. Recruit and interview to develop high quality
employment profiles. Perform training and coaching to ensure knowledge of
complete company guidelines. Supervised and monitored internal visual
merchandising and in-store displays. Implement and follow loss prevention
procedures to minimize store shrinkage and meet sales expectations.
Maintain an orderly system for productivity planning, and task completion
and Company goals. Responsible to train, develop and provide ongoing
coaching of product knowledge, brand management, selling skills, visuals,
and delivering the customer experience. Assumes and completes other
duties as assigned.
Macy's, Atlanta, GA
May 2004-August 2007
Vendor Selling Specialist/ Sales Associate
Work independently serving as liaison between the customer and the vendor.
Attend monthly training clinics on product knowledge, merchandising
strategies, and selling skills. Maintain and organize shop to promote
brand appearance based on vendor and store standards to achieve monthly
sales goals. Communicate current merchandise promotions. Assist with
replenishment and arrange merchandise on the floor. Greet customers,
answer questions and assist with product selection. Operate cash register
and help customers open Macy's credit card accounts. Keep the store and
stock area clean and organized. Assumes and completes other duties as
assigned.
Other Professional Employment Experience and skills
G2 Merchandising
Hallmark
Winston Retail Solutions
Wildstyle Clothing
Work independently serving as liaison between the brand and client.
Responsible to provide client professional visual installs and negotiate
to secure the most advantageous product floor placement. Communicate and
educate in store personnel on brand merchandising standards. Create and
execute visual organizational strategies to implement companies marketing
specifications and achieve deliverance of the customer experience. Travel
to store locations to assess inventory and enhance brand presence through
visual merchandising. Attend corporate install workshops for updates and
instructions for consistent corporate visual merchandising presentations
and direction. Submit written recap and digital photos of in store visual
merchandising install to effectively relay interpretation of corporate
specifications. Receive and posted visual advertisement concentrated on
sales growth and competitive marketing. Analyze and report sales
challenges, opportunities, and customer feedback. Plan and execute
seasonal training seminars for stores on rotation, to increase tactical
selling strategies. Assumes and completes of the duties as assigned.
References available upon request
Contact this candidate