Process Manager

Dee Purchase

***** *. *** **. *****, Idaho ***** 208-***-**** cell

Email: ***********@*****.***

Skills

Programming Languages:

. Java, JavaScript, XHTML, PHP, XML, XSLT Ajax, KSH and AWK scripting,

C++

Applications, Processes, Methodologies:

. System/Software Development Lifecycle (SDLC) experience, including

planning, analysis, development, requirements gathering, use-case

development, UML modeling, prototyping.

. UNIX System administration (15 years)

. RedHat RHCT Linux System Administration training completed August

2010, Mountain View CA

. MC/Service Guard administration (high-availability clustering

solution)

. SAN administration (Hitachi/XP1024)

. PostGreSQL, MySQL, Allbase, SQL query writing, database normalization,

creation, data modeling

. Kepner-Tregoe root cause analysis

. Oracle database installs, migrations and performance tuning

. Remedy, Lotus Notes, Microsoft Project, Word 2007, Excel 2007, Access

2007

. System Security administration and remediation

. Openview ITO administration

. Mainframe JCL, TSO, SDSF, JES, MVS

. Veritas Volume Manager and Logical Volume Manager (LVM) administration

. Omiback backup software, CommVault, Visio, AutoCAD

. TCP/IP, DNS, LAN, ftp, http

Hardware Experience:

. HP Superdome, rp7420, rp8420, K-Series, L-Series, N-Series

. XP SAN Storage Area Network

. DLT Tape Drives and Libraries

Certifications:

. Unix Certified System Administrator HP-UX V11

. ITIL V2 Foundation Certification

Professional Experience

IDAHO POWER, Boise, Idaho 2007

- Present

IT Operations Center Technician II (12/07 - Present)

Provided monitoring of Enterprise IT systems, including Windows, SuSE Linux

servers (on Mainframe z/VM), IBM mainframe, networks and other data center

services. Performed MVS job monitoring and abend resolution and job

recovery utilizing JCL, TSO, SDSF, JES, and MVS commands. Performed

problem identification and resolution on IT services per guidelines and

procedures. Communicated issues and outages to Management, customers and

other IT staff. Contributed to process documentation and improvement.

Created a web-based on call lookup solution using PHP and JavaScript which

utilized MySQL RDBMS and SQL that I also developed. I have worked in this

off-shift function with no supervision.

SUPERVALU / VOLT, Boise, Idaho

2007

IT Specialist I (10/07 - 12/07)

Responsible for the resolution, reporting, tracking and research of

problems concerning the company's hardware and software deployment

activities company wide.

Full Time Student, Boise State University and University of Idaho

2006 - 2007

01/06 - 09/07

HEWLETT PACKARD, Boise, Idaho

1988 - 2005

ITO Specialist V / IT Engineer (11/99 - 12/05)

Provided direct IT consulting to customers as a technical lead for various

Account Support Teams with defined SLAs. Also provided system

administration for mission critical, high availability ("Five nines"

99.999% uptime) clustered UNIX servers and software in a 24x7 environment

housed in large data centers. Duties also included system architecture, OS

upgrades, solution design, project management, deep level support on-call

(tier 3), security and monitoring, SAN provisioning and load balancing,

data migration, disaster recovery, server performance tuning, and capacity

planning. Developed many shell programs for automation of administration

tasks. Responsible for process documentation and training. Have an

excellent record of customer satisfaction and complex problem solving

skills.

HEWLETT PACKARD I.T. Specialist (6/98 - 11/99)

Technical lead and administrator for monitoring and notification process.

Performed Openview ITO administration. Also responsible for process

improvements and metrics generation and reporting utilizing various

databases (Oracle, PostGreSQL, Access) and UNIX shell scripting, HTML

programming, and assistance with call ticket processing. Provided first

line escalation for ITO monitoring staff.

HEWLETT PACKARD Software Technician (8/96 - 6/98)

Provided UNIX system administration for several hundred HP-UX systems.

Also responsible for system and process monitoring, and for process yield

improvement using TQRDC, custom SQL queries, and other Statistical Process

Control methodologies. Managed software and patch installations,

configurations, and upgrades. Maintained process documentation and wrote

many scripts for process automation. Identified reclaim opportunities

resulting in savings of $400,000.

HEWLETT PACKARD Customer Support Technician (11/94 - 8/96)

Provided on-site failure analysis and root-cause resolution of disk

mechanism failures at HP's top five customer sites using TQM and TQRDC

methodologies. Proven experience dealing directly with customers in

sensitive situations and environments.

HEWLETT PACKARD Process/Product Development Technician (4/91 - 11/94)

Responsible for process capacity planning and on-time implementation of

manufacturing production line ramp up under aggressive timelines. Duties

included planning, ordering all equipment and computers, and complete setup

and qualification of test environment. Managed efforts of others to

achieve this. Also responsible for process documentation, procedure

writing, automation of process problem notification, and training of

personnel. Wrote many scripts for testing product and process reporting.

Upgraded application software using HP's Version Control System.

Responsible for yield and process improvement and streamlining using TQC,

Kepner-Tregoe troubleshooting methodology, custom SQL queries, and other

statistical methods. Responsible for transfer of obsolete disk drive

testing process to third party vendor.

HEWLETT PACKARD Failure Analysis Technician (6/89 - 4/91)

Performed root cause electronic analysis and disposition of fixed disk

drives for two product lines and lab. Also responsible for coordinating

and videotaping technical training presentations for counterparts in

Europe, and for training new technicians.

HEWLETT PACKARD Production Operator (6/88 - 6/89)

Responsible for various production roles in the disk drive manufacturing

process. Duties included various stages of manufacture, plus process and

yield improvement activities. Also responsible for training and

documentation.

EDUCATION

. Bachelor of Applied Science Boise State University, May 2010

Cum. GPA 3.516 (Cum Laude)

Information Technology Management minor

. A.A.S. Electronics Technology Boise State University

Dean's List

. A.S. Marketing / Mid-Management Boise State University

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