Customer Service Administrative Assistant

SALLY GOUTHRO

925-***-**** ( 925-***-**** ( ************@***.*** ( Concord, CA

94518

CUSTOMER SERVICE/DATA ENTRY/STAFF ASSISTANT

. Provided exceptional customer service with pleasant, patient and focused

demeanor

. Performed highly accurate data entry. Mathematical, organizational and

prioritization ability

. Applied computer skills: QuickBooks, Outlook, Microsoft Word/Excel

. Demonstrated work ethic to take on special projects in addition to

routine tasks

. Exceeded required quantity/quality of work volume

. Generated timely account statements with close to 100% degree of accuracy

. Performed a variety of clerical duties and utilized various office

machinery

. Assisted and advised customers regarding their needs/issues on reports

and other matters

. Organized departmental files and distributed workflow

. Researched and compiled data and statistics for high level management

including budget preparation

. Managed and coordinated fundraising and donor accounts for the

Development Office

. Scheduled and coordinated interviews and meetings

BANK OF AMERICA, CONCORD, CA 2007 - 2009

Associate Operations Representative, Account Reconcilement Department

2001 - 2007

Full-time child-care and dependent care were the highest family priority

until our child entered Grade School in 2007. Attended classes at

community college to keep mind and body in great shape. Currently serve as

an Officer in a church organization, in charge of planning and organizing

community events, serving as Secretary & Treasurer. Assisted husband with

bookkeeping for various companies, utilizing QuickBooks, Outlook, Microsoft

Word/Excel.

BANK OF AMERICA, CONCORD, CA 1997 - 2001

Data Entry Operator, Account Reconcilement Department

FEDERAL RESERVE BANK, RICHMOND, VA 1994 - 1996

Staff Assistant, Currency Technology Office

UNION THEOLOGICAL SEMINARY, RICHMOND, VA 1993 - 1994

Direct Mail Coordinator, Development Office

UNION THEOLOGICAL SEMINARY, RICHMOND, VA 1987 - 1993

Administrative Assistant, Office of Field Education & Placement

EDUCATION

Bachelors Degree: Major in Business Management

Contact this candidate