Customer Service Sales Representative

Location:

Posted:

October 11, 2010

Quneshia N. Jackson

Jacksonville, FL 32244

Email: ***************@*****.***

OBJECTIVE:

Seeking a position in Customer Service where my extensive experience will be further developed and

utilized.

QUALIFICATIONS:

• More than 1 year experience in a call center environment

• Negotiation and problem solving skills

• Proficient in relevant computer application

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

2009 - 2010 Evergreen

Jacksonville, FL

Customer Service/Sales Representative

• Answered approximately 75-100 calls in a call center environment.

• Expressed intimate knowledge of the new customer’s needs.

• Demonstrated superior problem-solving skills.

• Proven track record of performing under stressful conditions.

• Processed orders for service for existing customers.

2008 - 2009 Winn-Dixie Jacksonville, FL

Front-End Cashier

•Answered customers’ questions and provide information on policy or policies.

•Computed and record totals of transactions, issue receipts, refunds, and credits due to customers.

•Resolved customer complaints in timely and efficient manner.

2006 - 2007 Convergys Jacksonville, FL

Client Service Representative

•Received approximately 75-100 inbound calls from customers via auto dialer.

•Promptly responded to customers’ questions about credit insurance and benefits.

•Resolved general customer inquiries and complaints.

•Identified and escalated priority issues to management.

•Received Top Performer Achievement Award – March 2007

EDUCATION:

June 2002 High School Diploma Jacksonville, FL