Customer Service Quality Assurance

Maxine Johnson

**** ***** ***., # ***

Sacramento, CA 95864

916-***-****

***************@*****.***

Objective: To advance my professional abilities and to provide excellent service to

the tasks and obstacles put forth upon me.

•

Skills: Anatomy & Physiology

• Medical Terminology

• Advanced ICD9 & CPT Coding

• Knowledge of HIPAA Rules and Regulations

• Quality Assurance/Records and Data Structure

• Medical Manager

• Knowledge of legal and ethical issues

• Follow up on cash accounts

• Follow up on work comp accounts

• Follow up on med pay accounts

• Type 51 wpm

• Knowledge of Windows, Outlook

• Ability to customize Dentrix system to schedule appointments,

recall, billing, process insurance claim forms, patient records,

management of records, and voice recognition

Experience: US Loan Auditors Rancho Cordova, CA

Pre Auditor January 2010 to July 2010

• Responsible for reviewing loan documents for submission

• Data Entry

• Scanning of Documents

• Filing

• Pulled documents from Real Quest & Zillow

Neighbors Financial Sacramento, CA

Administrative Assistant May 2008 to August 2008

• Responsible for scheduling loan closing, compiled and typed loan

closing documents

Sacramento Superior Court Sacramento, CA

Floater/Receptionist March 2008 to May 2008

• Assisted in the mailroom, distributed mail, assisted in answering

phones

Aegis Wholesale Roseville, CA

Doc Drawer/Funder May 2002 to August 2007

• scheduled loan closing and compiled and typed closing documents.

• Executed daily operations of customer service.

• Verified accuracy and consistency of specifications on documents

such as title abstract and insurance forms.

• trained other employees to draw docs.

Accubanc Mortgage Sacramento, CA

Receptionist February 2001 to May 2002

• Very instrumental in providing excellent customer service

• Collected and distributed mail and messages.

Education: Heald College Rancho Cordova, CA

Medical Insurance Billing & Coding 2008

• Medical Computerized Office

• Health Care Delivery Systems

• Disease Pathology & Pharmacotherapy

• Introduction to Procedural Coding

• Introduction to diagnostic coding

• Health Care Billing & Coding

• Introduction to computerized office

• Word processing essentials

• Professional document production

Contact this candidate