Management Customer Service

Lawanda D. Ray

*** ***** ***., ***. ** D Altamonte Springs FL, 32701 Phone: 919-***-****

Email: *******.***@*****.***

Qualifications Highlights

Risk Management professional with general knowledge of all lines of

insurance and the many aspects of risk management and safety. Personality

traits that lend themselves to the field include logic and reasoning, the

ability to cultivate relationships, and organization. A detail-oriented,

multi-tasker with key strengths in the following areas:

Claims Handling Data Analysis Records

Retention

Presenting Information Database Management

Financial Reporting

Customer Service Contract Administration

OSHA Reporting

Experience Highlights

Finance and Reporting

< Performed quarterly audits of claims spending and TPA expenses.

< Prepared monthly, quarterly, and yearly reports for senior management

to outline future and present claims spending and accident and injury

trends.

< Reconciled actual dollars spent with TPA and Carrier reports.

< Gained knowledge of loss triangles, experience modification

calculations, and costs allocations.

Risk Management and Safety

< Reviewed contracts, insurance policies, and certificates of insurance

to reduce liability and ensure vendor compliance with insurance

requirement and standards.

< Presented information on insurance standards and concepts to contracts

management team, vendors, and other department heads.

< Compiled data sets for actuarial reviews and completed insurance

renewal packets.

< Trained senior management on actuarial review process and the data

needed to submit to actuaries.

< Researched and assisted in drafting Corporate Compliance, HIPAA

Security, and a Safety and Crime Prevention Policy.

Claims Handling

< Headed a project to streamline claims handling by finding a RMIS

system that fit the needs of the Risk Management department; found 3

comparable systems all at half the cost of the original RFP quotes

displaying a savings of $200,000.

< Adjusted workers compensation claims under the guide of the Risk

Manager.

< Maintained relationships with injured workers and explained to workers

the workers compensation process as well as their rights.

< Facilitated auto claims by working with carriers to ensure vehicle

repairs and securing rental vehicles.

Work History

< Risk Management Assistant, Central Florida Communities, Inc., Winter

Park, FL

< Risk Management Analyst, Wake County Government, Raleigh, NC

< Accredited Credit Counselor, Principal Directions, Raleigh, NC

Education, Certifications, and Additional Training

< North Carolina State University, Raleigh, NC (2000 - 2004)

Business Management Concentration in Management Information

System

< Workers' Compensation Adjuster's License State of Florida

< Seminars and CEUs in Contract Management, Project Management,

Ergonomics, Risk Assessment, Emergency Management Plans, Risk

Financing, and Customer Satisfaction

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