Manager Customer Service
Resume:
Jo Annette Sieve
**** *. ****** ******, **** ***
Aurora, CO 80015
******@***.***
Achievements:
. Colorado Division of Insurance Title Producers License
. Course 1 - Colorado Land Title Association
. Legal Descriptions Course - Colorado Land Title Association
. 40 hours of Colorado Mortgage Broker Training - Kaplan College,
2009
EXPERIENCE:
. Mortgage note portfolio management, including accounts receivable,
accounts payable, collections, loan payment reconciliation, REO
property maintenance management, and loan modifications.
. Pre and post closing assistance, including document preparation,
deposits, well searches, utility transfers and satisfaction of
title insurance requirements prior to closing.
. Title chain, tax and assessor searches through public records and
specialized title search software.
. Policy and title commitment typing including updates, endorsements
and revisions.
. Commercial loan processing and pipeline management, due diligence
collection, review of leases, personal financial statements, rent
rolls, tax returns, environmental reports, title insurance
commitments, contracts and closing documents. Ensuring that all
requirements for closing are met in a timely manner.
. Creation and distribution of marketing materials including
brochures, flyers, business cards, logos and other print material.
. Sales and account management of services and products.
. Extensive executive administrative support, including appointment
management, correspondence, travel arrangements, expense reports,
marketing campaigns and special projects.
. Customer and vendor database creation and management.
. Special event coordination including representation of at
tradeshows, events and conventions.
. Reception and front desk coordination in a fast paced, multi-line
environment.
. Extensive customer service, internally as well as externally.
. Extensive order entry, file building and expedition.
. Bulk mail preparation and certification, i.e. accessing data,
processing labels, reports, troubleshooting and mailing list
database management.
(Continued)
Jo Annette Sieve
4923 S. Carson Street, Unit 209
Aurora, CO 80015
******@***.***
WORK HISTORY:
. Account Manager/Las Brisas Margarita Company - 2009 to present
. Mortgage Note Portfolio Manager/Research Associate - Note
Investments, LLLP, Westminster, Colorado - 2008-2009
. Escrow Assistant/Title Searcher/Policy Typist - Yuma County
Abstract, Wray, Colorado - 2007-2008
. Commercial Loan Processor/Closing Coordinator - Marcus & Millichap
Capital Corporation, Denver, Colorado - 2006-2007
. Marketing Assistant/Policy Typist - Guardian Title, Denver,
Colorado - 2004-2006
. Agency Account Manager/LandAmerica Financial Group, Sunrise,
Florida - 2003-2004
. Commercial Marketing Coordinator/Title Assistant - Stewart Title,
Denver, Colorado - 1996-2003
SKILLS:
Microsoft Office Suite 2007, ACT!, OpenOffice, Access, Adobe CS4,
MetroScan, RealQuest, SKLD, CoStar, Loopnet, Title Records, TitleWave,
Trakker Loan Software. AccuZIP, My File Manager and various CRM
software. Typing to 47 wpm accurately, 10 Key By Touch.
REFERENCES:
Available Upon Request
Contact this candidate