Customer Service Manager

Jessica Collins

**** ******* **, ******** ** ****4

770-***-****

***************@*****.***

Objective

To find a position as an administrative assistant that allows me to use my

talents to fulfill the needs of members and clients and begin a career with

potential for long-term advancement

Qualification Summary

. Eight years of experience

. Superior telephone, customer service and computer skills with

proficiency in MS Word, Excel, Access, Outlook and Powerpoint

. Exceptional interpersonal dynamics interface seamlessly with others

from all levels, backgrounds and cultures

. Very energetic, extremely positive individual with excellent customer

relations and decision making skills

. Ability to maintain a professional demeanor regardless of the

situation

. Excel at multi-tasking in a fast paced environment

Professional Experience

Hunter Real Estate and Investments 08/02-

08/10

Executive Assistant/Office Manager

. Act as the first point of contact with people from both outside and

inside the organization

. Review incoming e-mails, faxes and letters

. Produce documents, briefing papers, reports and presentations, carry

out background research and present findings and perform data entry

. Organize and attend meetings and ensure the owner is prepared

. Regularly stand in for the owner, making decisions and delegating work

to others in his absence

. Conduct initial interviews of potential employees, ensure new hire

paperwork completed

. Assist with accounting including accounts payable/receivable, billing

and invoices

State Bank

07/01-06/02

Teller

. Handle various accounting transactions and reconciliation tasks

. Provide account status data and handle phone inquires

. Inform customers about bank products and services

Wal-Mart

04/99-06/01

Customer Service Manager

. Manage front end of store to ensure the highest standards of customer

service

. Schedule approximately 50 employees weekly

. Provide solutions to customer complaints

. Train new cashiers

Education

Cloquet Senior High School

High School Diploma, Cloquet MN

. Honor roll

Lake Superior Community College

AA, Duluth MN

. Dean's List

References

Available upon request

Contact this candidate