Customer Service Manager

SUMMARY

A strong team player with the ability to form professional relationships

and deliver results that meet objectives. Dependable self-starter with a

high level of attention to detail, able to multi-task, expedites and

resolves problems in a timely manner. Has experience in different corporate

environments having been involved with the manufacturing community as well

as the business and service industries.

PROFESSIONAL EXPERIENCE

Intuit/Activant Eclipse, Shelton Ct. Sept 2006 to

Jun 2008

(Activant moved Finance Dept to Austin, TX)

Collections, A/R, Customer Service, Credit

. Posted customer payments

. Processed credit approvals/job quotes

. Made daily collection calls (Reduced AR by 5 million in a year's time)

. Resolved customer issues regarding work done, billing and any other

obstacle that delayed payment

. Processed all credit card payments

Oatley Plumbing, Heating and Cooling, Oxford CT Dec 2005 to

Mar 2006

(Position Eliminated)

Operations Coordinator

. Scheduled daily workload

. Dispatched technicians

. Resolved all customer inquiries

. Scheduled customer appointments

. Performed all billing functions and issued purchased orders for the

department

. Processed credit card payments

. Resolved all customer issues

Superior Mechanical, Stratford CT Aug 2004 to

Sept 2005

(Company Folded)

Operations Manager

. Scheduled daily workload

. Dispatched technicians

. Resolved all customer inquiries

. Scheduled customer appointments

. Performed all billing functions, payroll and issued purchased orders

for the department

. Processed credit card payments

. Resolved customer issues

. HR responsibilities

. Collected on past due accounts

. Resolved all workforce issues

MOORE MEDICAL/WESTAFF, New Britain CT Mar 2004 to Jul 2004

(Temp Position)

Collections/AR Representative

. Made daily collection calls

. Resolved any customer issues that held up payment

. Provided proof of shipments and any other documentation that would

expedite payment

. Worked with various departments to resolve/expedite customer issues to

keep a satisfied customer

WORLDTEK TRAVEL, New Haven CT Jul 1995 to Jul

2003

(Lay Off)

AR/Collections

. Deposited and Posted daily cash receipts

. Made daily collection calls and handled all collection issues

. Reconciled Customer accounts

. Processed all credit card payments

. Handled all customer service issues

. Produced and sent customer statements/invoices to expedite payments

. Bank Reconciliations

. Worked on special projects with the group meeting and collegiate

departments

MOBIL CHEMICAL, Stratford CT Apr 1987 to Jul 1995

Operator/Set-up Person

EDUCATION

Teikyo Post University, Waterbury CT

1992

Bachelor of Science: Business Management

Waterbury State Technical College Waterbury CT

1990

Associates: Industrial Management

SKILLS

Outlook, Word, AS400, JD Edwards, QuickBooks, Wintac, Eclipse

Collections/AR/Customer Service/Billing/Statements/Invoicing/Credit Card

Processing

Contact this candidate