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Customer Service Management

Location:
Gardnerville, NV, 89410
Posted:
October 11, 2010

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Resume:

Mahlon J. Machado

** ***** ******

Gardnerville, NV 89410

Cell Phone: 775-***-****

Email address: abjpf3@r.postjobfree.com

Skills Summary

My skills include 5 years of excellent management experience, with formal

leadership training. 4 years of budget, contract, federal grants, and

project management experience. I have great communication abilities both

verbal and written along with customer service skills. I have experience in

governmental relations with county, state, federal, and international

governments. Working in offices for 10 years gives me experience with a

wide array of office equipment. Microsoft Office Word, Excel, and Power-

Point have been the tools used in most offices I have been employed. All

of this with a great work ethic makes me an ideal candidate for your

organization.

Employment History

Electronic Map & Record System Specialist

October 2007 - July 2009

Blue Ribbon Personnel / Southwest Gas Corporation.

Carson City, NV

Entrusted with:

Converting civil drawings from raster form into vector using a UNIX based

Integrated Mapping Systems program.

In charge and oversaw all South Lake Tahoe project related work done or to

be done.

Drafted changes to existing gas services for field personnel.

Posted new gas services for the electronic mapping and record system

database.

Reviewed previously posted services to ensure Southwest Gas quality control

standards are met.

Filed, organized, and scanned all drawings that have been reviewed and

drawn in the IMS system.

Collect field sketches and enter data into excel spreadsheets from sketches

for supervisor and department tracking.

Guest Services Relations Specialist

June 2007 - October 2007.

Sorensen's and Hope Valley Resort.

Hope Valley, CA

Entrusted with:

Checking In / out all resort guests.

Answering all questions from resort guests and other patrons that came into

the resort.

Performing guest services, which include, but not limited to: Advising

guest about local sights, dinning, and activities, made reservations for

guest both on and off property attendance of local activities and dinning.

Booking new reservations along with confirming both new and existing

reservations of Sorensen's and Hope Valley Resort.

Performed gift shop cashier duties, and did money transfers for resort

guests upon confirmation of reservations.

Provided exceptional customer service to all guests and / or potential

guests.

Reported to resort owner directly, assist with the development of new

and/or improved ideas on resort management.

Sports Assistant

January 2007 - April 2007.

Boys and Girls Club.

Carson City, NV

Entrusted with:

Assistant to the Athletic Director.

Assisted in scheduling and managing all athletic leagues provided to the

club members.

Supervised all Sports Dept. staff and assisted in scheduling of staff

during the workweek and special events.

Supervised and coordinated all daily activities for the club members, also

planned and provided daily activities/assignments to Sports Department

staff.

Served as the acting Sports Department Director in absents of Athletic

Director.

Washoe Tribal Council Member / Chairman Woodfords Washo Community Council

November 2002 - January 2007.

Washoe Tribe of Nevada & California.

Woodfords, CA

Entrusted with:

As Woodfords Community Council Chairman I was responsible for the

progress, management, and well being of the Woodfords Washo Community.

Supervised all community programs within the Woodfords Washo Community.

Programs included: Woodfords Indian Education Center, Woodfords Recreation

Dept., Woodfords Washo Community Council offices.

Oversaw the management of all grants awarded to all programs within the

Woodfords Community.

Performed all Human Resources duties over employees within the community

which included:

Woodfords Indian Education Center: 1 director 6 full-time employees.

Woodfords Recreation: 1 director 2 full-time and 2 part-time

employees.

Advised Community Council on all community related issues and conducted all

board meetings.

Met with various county and state officials on the behalf and interest of

the Woodfords Washo Community.

Made decisions and performed duties that were in the best interest of the

Washoe Tribal Membership as a whole, which includes 1,700 Washoe Tribal

members worldwide.

Served as the Washoe Tribal Council Designee in the absence of the Washoe

Tribal Chairman and Vice Chairman.

Assisted in the day-to-day decision making of the management of the Washoe

Tribal Headquarters.

Met with all Washoe Tribal directors to help coordinate all on-going

activities and projects.

Acted as community liaison for all Washoe Tribe directors and all Washoe

Tribal members.

Education

Western Nevada College

Carson City, NV

Graduate with AA degree in the fall 2010.

Relevant courses:

Small Business Management.

Business Letters and Reports.

Business Speech and Communication.

Introduction to Information Systems.

I am also completing Microsoft Excel 2007 certification classes online.



Contact this candidate