Customer Service Manager

Bobbi Chesser

*** ***** ***** *****

Mt. Washington, KY 40047

Cell Phone: 502-***-****

OBJECTIVE:

To obtain a position in the Human Resources field that will utilize my organizational and interpersonal communication skills.

EDUCATION

08/09 current JCC Business Administration – Human Resources

06/03 06/04 Daymar College, Medical Office Technician

06/01 Bullitt East High School Graduate

QUALIFICATIONS

• Computer Programs: Microsoft Word, Works Processor, Excel, Microsoft Office, PowerPoint, QuickBooks, and other Medical

Office Programs

• Internet Proficient

• Data Entry

• General Office Skills: Receptionist, Filing, Billing, and Accounts Payable, Scanning, Copying, and answering multiple phone

lines.

• Insurance Billing, Pre Certifications, and Benefits

• Typing around 50 WPM

• Great Communication Skills

• Customer Service: Telephone and in Person

• Trained Employees for Various Positions

• Supervised Employees during Daily Operations

• Accountable for Daily Cash IN and Cash Out: Nightly Deposits

• The ability to multi task in hectic busy environment, work well under pressure

EMPLOYMENT

Patient Services Manager/Office Manager – Physiotherapy Associates

03/09 current

All office duties including scheduling, accounts payable, insurance verification,

Taking payments on accounts, entering charges and billing, and maintaining the

phone lines.

Patient Representative University Surgical Associates

06/08 10/08

All check in, scheduling, and all front office duties

10/06 03/2007 Data Entry Clerk The Tellennium Consulting Group

Invoice Management working with different companies around the country to help them manage their

telecommunications bills and assist those companies in making their payments through wire transfers, and

through the regular postal service. Organization of the bills through scanning and copying into the private network.

05/06 – 09/06 CBSR/Customer Service Rep Humana Military (Tricare)

Speaking with the beneficiaries and providers about healthcare benefits, Problem solving with

the quarterly and annual premiums, Assisting with enrollment and billing issues.

08/04 05/06 Lead Therapy Tech/Office Manager Lumina of Louisville PT Clinic

Opening and Closing duties, Complete exercises with patients, and all modalites including

(Ultrasound, E-Stim, Iontophoresis, Anodyne and Rebuilder). When the office manager left I

took over the position. That position included, all accounts payable, insurance calls, deposits,

insurance billing, monthly service grids, medical coding, answered phone lines, and made sure

the schedule fit the Physical Therapist needs.

References Upon Request

Contact this candidate