Customer Service Administrative Assistant

Elizabeth Huerta

**** ******** ***** **. #*** Sacramento, Ca. 95825

916-***-****

********@*****.***

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ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE AGENT *Exceptional Customer

Service *Spanish Speaking/Writing/Reading Expert *Dependable *Multitasker

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Stephen Gould Corporation (Sacramento, Ca) Receptionist 06/05-08/08

*Excelled in role requiring the ability to handle a variety of customer service and

administrative

tasks and resolve customer issues with expediency.

*Demonstrated proficiencies in telephone and front desk reception within a high-

volume

environment. Calmed upset/angry customers, researched and rapidly solved problems

and rebuilt

client trust to prevent the loss of key accounts. Efficiently operated mutli-line phone

and

provided prompt, courteous and knowledgeable assistance.

*Led “clean-up” of company database and files, restored and accelerated data input,

processing

and retrieval times.

*Consistently praised by management, corporate, and customers for quality and

timeliness of

reports, attention to detail, exemplary customer service delivery and team-player

attitude.

*Handled confidential corporate documents in a timely manner and efficiently.

* Served as back-up assistance for management and inside sales, as well as being

efficient in

project managing.

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Office Skills:

*Telephone & Front Desk Reception*Report & Spreadsheets

*Customer Service *Complaint Handling

*Filing *Data Entry 35 WPM

*Database & Records Management *Administrative Support Computer Skills

*Excel *Microsoft Word *Lotus Notes (email)

EDUCATION Northwester Career College ~ Gold River, Ca. ~ 01/06-07/06 Advanced

Therapeutic Massage ~ Certificate

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