Customer Service Quality Control

Rommel Powell

**** ******** ******

Rahway, New Jersey 07065

Phone 732-***-****

Cell 732-***-****

*************@***.***

Objective Seeking a position that utilizes my skills and

abilities.

Work Experience 1998-Present Riveredge Transportation

Edison, NJ

Traffic Manager

Responsible for all incoming and outgoing freights

and the breakdown and distribution of commodity out

of warehouse. Dispatch 68 drivers, in-house and

owner operators. Handle all drivers trip sheets and

logs. Responsible for fuel rates for company

tractors. Move daily an average of 100 containers

out of North Jersey and Philadelphia piers and rail

yards. Daily communication with brokers worldwide,

(Japan, Italy, Korea, New York and Israel).

Intercede with customs daily. Email customers to

check for availability, clearing customs and freight

releases, to ensure accounts do not go into

demurrage, also ensured all containers were returned

in a timely manner to eliminate per diem charges.

Knowledge of OSHA and DOT. Experienced in warehouse

management.

1991 - 1998 USF Red Star

Newark, NJ

Warehouse Operator/ Customer Service

Shipping and Receiving. Compare and identify packing

slips. Schedule daily deliveries of incoming

traffic. Inspect and reject defective parts. Load

and unload trailers. Stand-up forklift driver,

Experience with carton clamp and pallet jack. Work

well independently. Respond to customer

complaints; troubleshoot and resolve problem

elements. Computer skills.

1989 - 1991 Watkins Motor Freight

Newark, NJ Assistant Dispatcher

Act as dispatcher set up pick-up and deliveries,

update computer, route drivers, customer service,

troubleshoot. Check log for accuracy and DOT

regulations. Explain procedures to and review work

of new drivers to assure accuracy of paperwork.

Interact with other terminals regarding problem

solving

1984 - 1989 Crossfield Products Roselle,

NJ

Lab Technician

Color matching and batch making. Perform

complicated calculations and apply formulas;

interpret more difficult drawings along with working

to specifications and applying control charts.

Ordered supplies and maintain inventory. Organized

equipment and materials. Conduct demonstration of

product for seminars.

1980 - 1984 Omni Lab

Edison, NJ

Quality Control Clerk

Maintain files, charts and reports on work in

progress and inspections. Create intricate set-ups

and use tools and inspection techniques to inspect

with maximum efficiency and minimum supervision.

Education Upsala College - Business Management

Skills Windows 95,97,98 Microsoft Word, Excel, Outlook

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