Customer Service Manager

OBJECTIVE

Seeking employment in a professional environment that will give me the

opportunity for career development and allow me to utilize my

administrative, analytical, and educational skills.

EXPERIENCE

Women Lawyers Association of Los Angeles (WLALA)

Los Angeles, CA

May 2007 to Present

Executive Administrator

. Administrative duties include the following tasks:

> Provide administrative support to over 60 board members

> Work directly with the executive committee and board of governors

to develop policies and procedures

> Manage accounts payable and receivable for the association and its

foundation

> Reconcile financial accounts

> Collect and analyze data from budgets, programs and campaigns

> Assist in creating yearly budget

> Oversee association's compliance with the bylaws, policies and

procedures

> Compose correspondence

> Manage the calendar

> Handle sensitive and confidential duties with good judgment, tact

and discretion

> Supervise office staff and volunteers

. Customer service duties include the following tasks:

> Provide customer service to the membership

> Maintain relations and affiliations with other local bar

associations

. Event Planning duties include the following tasks:

> Organize events, duties include, but are not limited to: securing

sponsorships; reserving venues, caterers and other vendors;

creating promotional materials; and managing financials

> Organize board meetings, duties include, but are not limited to:

tracking attendance/proxies; reserving venues and caterers;

creating agendas, financial statements, membership reports and

event reports; and taking minutes

. Marketing duties include the following tasks:

> Design monthly layout of the newsletter

> Manage updates and design of the website

BKnown Promotions, LLC

City of Industry, CA

July 2005 to May 2007

Operations and Marketing Supervisor

. Logistic and purchasing duties include the following tasks:

> Developed and implemented new logistic procedures

> Scheduled production lines

> Determined company's pricing structure for goods

> Handled custom's clearance on overseas goods

> Compiled, monitored, and analyzed shipment data

> Analyzed competitor's pricing, quality and customer service levels

> Handled all local supplier purchases

. Client Servicing duties include the following tasks:

> Assisted clients with questions regarding account and delivery

status

> Acted as a liaison between China manufacturing office and U.S.

sales office

> Designed product layouts

. Marketing duties include the following tasks:

> Launched direct mail campaigns

> Assisted in rebuilding the company's website

Los Angeles Department of Water and Power (LADWP)

Los Angeles, CA

August 2002 - August 2004

Student Intern

. Administrative duties include the following tasks:

> Compiled the annual City of Los Angeles AB939 report

> Checked recycling reports throughout the building

> Collected data on recycled and scrapped items from city

construction throughout different city and local government

departments

> Reviewed bids and contracts

> Organized meetings with various departments

> Reviewed the City of Los Angeles' meeting minutes

> Supervised high school student interns

. Customer service duties include the following tasks:

> Provided customer service in the Recycling Program to the residents

of Los Angeles and city/local government employees

> Acted as a liaison between the Procurement Department and the

Recycling Program

. Event planning duties include the following tasks:

> Organized public events to promote recycling and various non-profit

organizations

> Researched and presented ideas for public events to the director of

Environmental Affairs, recycling manager and Procurement Department

TECHNICAL/SPECIAL SKILLS

. Computer Applications: MS Office (Word, Excel, PowerPoint, Access,

Publisher and Outlook), PageMaker, Photoshop, Quick Books, Mainframe, and

ACT!

. Typing Speed: 76 WPM

EDUCATION

California State University of Fullerton

Fullerton, CA

. B.A. Business Administration emphasis in Entrepreneurship

. Graduated in December 2006

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