Customer Service Accounts Payable

DANIELLE DENEEN ELLIS

**** ****** ***

Fort Worth, TX 76107

682-***-**** Cell

****************@*****.***

SUMMARY OF QUALIFICATIONS

Highly organized and detail-focused Accounting Clerk with an exceptional

track record of accurately handling financial reporting in a deadline-

oriented environment. Skilled in all aspects of recording transactions,

posting debits and credits, reconciling accounts, and ensuring accuracy and

completeness of data.

PROFESSIONAL SKILLS

. Accounts Payable/Receivable

. Knowledge of and experience with reconciling general ledger accounts.

. Knowledge of and experience with corporate mailroom procedures

. Good filing and organizational skills

. Experience in handling confidential paperwork

. Ability to take accurate phone messages and deliver messages promptly

. Good customer-relations background

. Ability to operate office equipment such as copier, fax, phone, and

printer

. Efficient in Microsoft Excel, Outlook, People Soft, SAP, Lawson, &

Stellent

. 10-Key Data Entry: 15,000KSPH+

EMPLOYMENT HISTORY

FSSC Associate/Accounts Payable 2007-

Present

Textron Financial Shared Services, Fort Worth, TX

. Responsible for reconciling general ledger accounts monthly.

. Responsible for processing 200-450 invoices daily.

. Responsible for running the daily metrics for each business unit.

. Responsible for running the weekly metrics for parked and blocked

invoices & emailing them to the Supervisor.

. Trained to process invoices for other business units to back-up co-

workers.

. Trained to assist the mail room by opening, sorting, and scanning

invoices into Stellent.

. Other duties include performing the monthly mail room audit &

assisting with the training of new employees at Textron India.

Credit Services Representative 2006-

2007

RadioShack Corporation, Fort Worth, TX

. Conducted research and collected various documents from stores and/or

cellular carriers.

. Reconciled cellular A/R accounts.

. Resolved disputes and collected money owed to RadioShack, as well as

completed projects assigned by supervisor.

Accounts Receivable Representative 2005-2006

Americredit, Arlington, TX

. Processed loan payments to customer accounts and maintained accounts

receivable records according to established guidelines and procedures.

. Researched and prepped payments to include the appropriate loan

number.

. Endorsed, reconciled, and prepared daily cash deposits and complete

cash control sheet daily.

. Followed established procedures for processing cash.

. Accurately posted recovery and ancillary payments by using appropriate

code for daily reporting metrics.

. Accurately posted payoffs and total loss by using appropriate codes

for timely release of cleared title and/or contract.

. Accurately posted trustee and attorney payments.

. Ensured unidentified and/or non-negotiable payments are reviewed and

resolved in an accurate and timely manner, obtaining proper support

and approval before performing corrections.

. Provided quality customer service to incoming calls, written requests,

and co-workers as needed.

Loan Servicing Specialist II 2003-2005

JPMorgan Chase, Fort Worth, TX

. Accounts Payable, issued refund checks to customers.

. Researched customer accounts to make sure refunds are due to them.

. Accurately posted refund amounts, payments, and payoffs to customer

accounts.

. Input customer information into a system permitting the release of

collateral/titles to customers, auto dealers, banks, and third party

financial institutions.

. Prepared bank deposits.

. 10-Key, Data Entry, 11,000 KSPH

Senior Records Specialist 2001-2003

CBCA, Inc., Fort Worth, TX

. Led, trained, and directed file clerks in maintaining policyholder

records, retrieval of requested files and delivery to user

departments.

. Responsible for timely, efficient processing of all assigned

policyholder records and fulfillment requests for information

regarding certain insurance coverage's.

. Downloaded and printed imaged records from Watermark.

. Processed applications for accidental death & dismemberment insurance.

. Assisted the mailroom with opening and sorting mail.

. 10 Key, Data Entry

. Other responsibilities included filing, copying, and answering

incoming calls.

REWARDS & ACCOMPLISHMENTS

Textron Financial Shared Services, Fort Worth, TX

. FSSC employee of the year-Finalist 2009

. FSSC employee of the year-Winner 2008

EDUCATION

Southwest High School 1998-

2002

. High School Diploma

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