Project Customer Service

MATTHEW J. CICCO

**** **** **** **** . *********, N.C. 28270 . 704-***-**** .

*********@*****.*** .

LINKED IN: http://www.linkedin.com/in/matthewjcicco

BUSINESS ANALYST

IT / HR / FINANCE

Diverse senior business leader in IT, HR, and finance. Served in

capacities as a functional and technical business analyst as well as a

project coordinator in cross functional business units. Over 7 years of

multiple industry experience including Human Resources, banking,

manufacturing, and insurance.

CORE COMPETENCIES

> Business Requirements Documentation (BRD)

> In depth knowledge of Software Development

Life Cycle process (SDLC) at all stages

> Financials / Projections / Budgeting

> Business Requirements gathering

> Technical and Functional Business Analysis

> Implementations, Conversions and Mergers

> Data Analysis / Data Mining

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTING 2008 - Present Landed various array of

assignments that utilized various skill sets such as Business requirements

gathering, documentation, PMO project coordination and support as well as

career and life coaching.

Project #1 - LOWE's COMPANIES, INC. (contract through PSI Group),

Mooresville, N.C.

Business Analyst, Recruiting Systems

Business Analyst for Lowe's Career Portal (Kenexa Brass Ring.) Gathered

requirements and documented necessary information and/or issues from

users, as well as reviewed and updated current processes and procedures.

Conducted Root cause analysis of processes issues and resolved in a

timely manner which resulted in client satisfaction and increased

quality of potential employees.

PROJECT #2 - LIFE CONNECTIONS, INC., Charlotte, N.C.

Career and Life Coaching

Provide career and life coaching to groups and individuals to assist them

with the tools necessary to be successful in the job market.

Ministry At Work - Co-Leader of a Career support group to enhance

networking, job seeking, interviewing, resume writing, and career

planning skills for the unemployed and under-employed.

Mecklenburg County Sheriff's Office Inmate Program - Instructed

voluntary classes to assist inmates with career skills and necessary

job hunting techniques during incarceration as well as preparation for

release.

PROJECT #3 - Domtar (contract through CIBER), Fort Mill, S.C.

IT Business Analyst / Project Coordinator

Provided full PMO project support and business analysis for a complex,

multi-million dollar North American technical site migration for all

PC's, servers, LAN/WAN, and Blackberries from legacy to new system.

Completed business requirements documentation (BRD) and requirements

gathering for server books, site cutover plans, project control logs,

and tasks for the project plan which resulted in ease of access for

the project team.

Coordinated and updated multiple site project plans using ECMS tools

such as eRoom and Clarity. Utilized eRoom to create and update

various libraries and lists to manage and track project work to keep

project on schedule and within budget.

. Scheduled and coordinated agendas and logistics for project meetings,

presentations, as well as WBS (work breakdown structures), minutes,

project plans, timelines, task lists, etc.

MATRIX Resources, Charlotte, N.C. 2007 - 2008

Technical Recruiter for Bank of America

. Recruited and assessed top tier IT staff for specific Bank of America

projects such as: eCommerce, IT Telecom, MS Exchange, and numerous

major system upgrades and implementations which resulted in many

successful placements.

. Utilized senior level experience and knowledge to conduct advanced

searches under strict deadlines which resulted in an increased number

of placements.

Spherion Professional Services, Charlotte, N.C. 2006 - 2007

Technical Recruiter

Recruited and assessed top tier IT staff for projects such as: IT

Telecom, Insurance, IT Helpdesk and others which resulted in many

successful placements.

Engaged candidates at senior level to anticipate needs for IT staff.

Gained deeper understanding and education while also offering hands-on

experience and knowledge which assisted candidates with their skills

as well as helped them to gain employment more rapidly.

Wachovia Corporation, Charlotte, N.C. 2000 - 2006

Business Analyst, Project Coordinator, Technical Project Lead

Technical Business Analyst and Project Lead on major Financial and IT

initiative. Responsible for application support, gathering business

requirements, completing business requirements documentation (BRD) as

well as creating and distributing processes and procedures manuals

which were used to train over 50 people on HR Financial Systems,

budgets, fixed assets, and IT equipment inventory in 4 sessions over 2

days.

Business Analysis and coordination of multiple projects. Used MS

Project, Excel, Access, and Word for task tracking and reporting of

meeting minutes to Project Managers and Executives as well as

requirements gathering and facilitation of meetings. Used Visio to

complete WBS (work breakdown structures) for increased task delegation

and tracking using "swimlanes".

Technical CRM Business Analyst and Project Lead on Wachovia's e-mail

system upgrade (Lotus Notes 6.0) for the Human Resources enterprise.

Responsibilities included application support, business requirements

documentation (BRD), system testing, requirements gathering, UAT, and

training. This resulted in a successful implementation, increased

speed of communications, and a reduction of expenses.

Technical Business Analyst and Project Lead on a major CRM online bank

initiative involving 20 cross-functional Business Units within the

First Union Direct Call Center. Responsibilities included use of MS

Project to track all tasks for the project plan, application support,

business requirements documentation (BRD), WBS (work breakdown

structure), requirements gathering, and UAT. The project was

successfully implemented by the required deadline and resulted in a

considerable increase in customer service efficiencies.

Project Lead responsible for application for development and support

for an Enterprise Asset Management (EAM) system for all IT assets and

equipment which resulted in the creation, documentation,

implementation, and

extensive training on new IT asset processes and procedures which

resulted in saving Wachovia $2.5 million.

Used SharePoint to create and update various libraries and lists to

manage and track project work. Gathered and prepared business

requirements for SharePoint site requests to manage projects which

kept the projects on task and within budget.

Main technical leader and liaison for advisement and construction of

business cases, cost estimates, projections, forecasts and budgets for

Wachovia's Enterprise IT and Fixed Assets. This reduced unnecessary

expenses as well as updating equipment at a reduced cost.

Created and maintained a PMO sponsored Project Prioritization process

by developing a project grading system that was aligned to Wachovia's

business strategies. Used MS Visio to present business cases and

project flow diagrams to all cross functional teams. This resulted in

standardized processes and structured resources.

EDUCATION / PROFESSIONAL DEVELOPMENT

B.S., Business Administration, Niagara University, Niagara Falls, N.Y.

1993

TECHNOLOGIES

MS Office Suite

MS Project

MS SharePoint

eRoom

Argis Enterprise Asset Management

Work Breakdown Structures (WBS)

Lotus Notes

Kenexa Brass Ring

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