Customer Service Medical
Resume:
Genaro Ferreira
Miami, FL ****5
Cell: 305-***-**** Email :
*************@*****.***
EXPERIENCE:
May '99 - Present Private Contractor
Information Technology
Hardward Related - Assemble computers based on customers' requested specs
and parts, and test for proper working order, repair damaged or
malfunctioning computers, or replace hardware parts of computers in which
they were malfunctioning.
Software Related - Defrag and Clean hard drives, install operating systems,
flash system BIOS, remove and defend against viruses/spyware, configure
system settings for optimum performance, update and maintain all program
archives, and set up folder hierarchies for organized management of files.
Networking - Configure home networks with routers linking multiple
computers, diagnose networking issues between computers, configure TCP/IP
settings for networked computers, run cables, setup and configure network
security measures, and configure remote access points for networked
computers, Closed circuit tv setup configuration and networking to access
system from any computer anywhere in the country.
June '04 - Sept. 2010 Dr. Charles Gratz M.D.
Billing and Collections/Medical Assistant
Medical Billing and Coding - Process claims in ICD-9 and CPT Coding for all
major insurance companies including Medicare claims along with all
modifiers, process 40 to 50 claims daily, posting payments in billing
software from insurance companies, Insurance verification, Routinely run an
accounts receivable list and reprocess all outstanding claims, Communicate
with insurance companies to review claims and resolve problems processing
claims.
Customer Service - Mail Patients Invoices for copayments and deductibles,
communicate with patients to clarify the Explanation of benefits.
Medical Assisting - Perform Venipunctures, E.K.G's, Chest x-rays, answer
phones, filing, Patient check in, vitals, Patient check out, appointment
scheduling, Medical records, knowledge of Microsoft office and Excel,
Referrals to specialists for various insurances, Manage Interns and teach
them to perform all Medical assisting duties listed above, Repair office
equipment, Computer software tech. Inventory and order all supplies for the
office.
November '06 - July '07 Brown Mackie College.
Medical Instructor
Courses Taught: Phlebotomy, urinalysis and microbiology, medical procedures
I and II
prepared curriculum, conduct class lectures, prepared items needed for
hands on training and trained students in needle sticks, specimen
collection, ekg's, bacteria collection, urine collection and laboratory
work suck as centrifuging specimens and separating blood components,
prepared and administered tests and quizzes, prepared and administrated
homework, and graded students on there work.
March '03-June '04 WINSTON TOWERS MEDICAL CENTER
Front Desk/ M.A.
Answer phones, filing, Insurance verification, Patient check out,
appointment scheduling, medical records, referrals to specialists for
various insurances, phlebotomy, ekg's and prepping Patients.
March '01- May '02 MERCY HOSPITAL
E.K.G/ Holter Tech
Perform E.K.G's throughout the hospital, respond to codes and stats,
perform pre-surgical labs such as phlebotomy, urine analysis on patients,
put on remove and read Holter monitors, Transcribing, Enter ICD-9 and CPT
Codes in Hospital billing Software, file E.K.G's,
Answer phones, and look up old patient files.
July '00- Feb. '01 NATIONAL BLOOD CENTER SOUTH FLORIDA REGION
Senior Supervisor of Mobile Operations and Donor Operations
Supervise blood drives, phlebotomy, and training staff, driving of
bloodmobiles, quality control, scheduling staff; perform on call duties,
problem solving, etc.
EDUCATION:
May 2010 - Present
New Horizons School of Computer Technology
Currently enrolled, A+ Certification, Net + and C++
Course Outline -
Install, Maintain, Troubleshoot, and replace computer hardware and
peripherals.
Maintain and troubleshoot the Windows Operating System.
Install a small-office/Home Office Network, and troubleshoot Network
connections.
Secure personal Computers.
Networking - Configure home networks with routers linking multiple
computers, diagnose networking issues between computers, configure TCP/IP
settings for networked computers, run cables, setup and configure network
security measures, and configure remote access points for networked
computers.
January 97 - May 98
National School of Technology
Specialized Associate degree-Cardiovascular Technologist
Course outline included- Anatomy and Physiology, Basic X-ray Techniques,
Holter Monitoring/ Stress, Testing, Phlebotomy, Medical terminology,
Clinical Laboratory Procedures, Certificate of completion, Basic X-Ray,
OSHA safety/Bloodborne Pathogens, Cartographic Technician, Burdick
Recognition ECG technique Phlebotomy.
CERTIFICATIONS :
Certified Cardiovascular Technician 5/1998
A+ Certification 2009 edition 9/2010
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