Administrative Assistant Customer Service

**** ***** *** ***** *** Cell: 310-***-****

Sherman Oaks, CA 91403 ************@**********.***

LaNear Montgomery

Possess an established record of increasingly responsible decision making experience in all phases

of office, property management and administration management, particularly strong, organizational,

problem solving and customer service skills. Highly motivated, committed, detail and people-

oriented team player. Property Management, janitorial, gardening skills, knowledge of Medical

Billing and Coding.

HIGHLIGHTS OF QUALIFICATIONS

More than 14 years of professional experience in administrative/executive assistance

Extensive experience in developing programs from concept to ongoing operation

Able to assess organizational needs and implement administrative procedures

Knowledge of MS Office (including Word, Excel, PowerPoint) and Outlook

Reliable, with a professional appearance

Typing 70 WPM.

Ability to Multi-task and work independently

Ability to supervise employees; work well with all levels of management in a professional,

diplomatic and tactful manner.

PROFESSIONAL EXPERIENCE

On-Call Vision Properties Los Angeles, CA

Property Management -

Supervised four employees at four buildings.

Assist with light duty work in units, cleaning and preparing for new tenants, carpet cleaning,

painting, various plumbing issues and gardening. Handle all application process and screening of

tenants

2009-Present Destination Shuttle Services, LLC. Los Angeles, CA

Dispatcher

Dispatch shuttle drivers to LAX and various Hotels

Utilized the Helix system

Input data

Processed reports

Answered incoming calls

Manage all drivers’ breaks/lunches

2000-2009 Computer Information Systems Los Angeles, CA

Administrative Assistant

Generated correspondences, reports and corporate memorandums.

Prepared Microsoft Excel spreadsheets for tracking to ensure quality control on all operational

procedures and department operations supplements.

Implemented departmental programs, utilize correct formats and screens to make queries,

documents and data entry of confidential information.

Managed office, financial recordkeeping, general accounting, payroll, banking, and office supplies.

Supervised eight sales personnel for field assignments with various City Department Personnel.

Streamlined office operations by setting priorities and eliminating redundant routines.

1996-1999 University of California Los Angeles, CA

Administrative Assistant

Supervised four employees in the development and implementation of the Local Area Network

application for effective intra-office communication.

Maintained and managed the office filing system.

Processed purchase orders.

Invoiced for various vendors, created purchase orders

Placed orders with vendors, processed purchase orders, and ensured that products were received as

requested.

1986-1993 Los Angeles Police Department Los Angeles, CA

Police Service Representative

Received complaints via the 911 system

Broadcasted calls to police patrol units for investigation

Supervised trainees in the first stage of training to operate radio, telephone, and computer

equipment. Trained trainees to receive reports of fires and medical emergencies and relayed

information to proper officials.

Education Bryan College of Court Reporting 1984-1986

Associate Arts Degree

General Education/Court Stenographer

Coastline Community College 2004-2009

Business Certificate Completion

Inglewood Community Adult School 2009-Present

Billing and Coding

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