Customer Service Quality Assurance

EMILIO PETRILLO

*** *. ******** **., *******, CA 91764

909-***-****

Qualifications Profile:

Around 7 years experience of clerical and administrative work, with

emphasis in distribution support and customer service, systems and records

management, quality assurance, and regulatory compliance. Great customer

service skills, fast learner, hard-working, and team player.

Objective:

Full-time Light Industrial/Clerical/Administrative/Customer Service

Position with an opportunity for advancement.

Work History:

Amphastar Pharmaceuticals, Inc.

July 2008-August 2009 Rancho Cucamonga, CA

RA Specialist

Completion of Customer Complaint Reports, Drug Manf. Licensure

Applications.

Assistance with annual product reports.

Database control and filing management.

Watson Pharmaceuticals, Inc.

October 2006-June 2008 Corona, CA

Dept. Coordinator I

Data entry and verification of lab reports and filing management.

Training and quality compliance.

Inventory control of lab samples within chambers.

Documentation routing.

Watson Pharm. (Kelly Services)

March 2006-September 2006 Corona, CA

Clerk II

Data entry and verification of manf. And packaging specifications.

Documentation routing.

Online research for senior management.

Wells Fargo Home Mortgage (Kelly Services)

April 2004-February 2006 San Bernardino, CA

Clerk

Shipping and receiving of all files.

Assistance with customer service inquiries.

Systems and records management.

Dirt Devil Distribution (Kelly Services)

August 2002-August 2003 Ontario, CA

Warehouse Worker

Unloaded/loaded trucks and unloader paperwork

PG.2 - Petrillo, Emilio

Use of pallet wrap machine

Order picking and use of scanner, including computer software and printers

for label creation

Order picker paperwork.

Inventory cycle counts.

Education:

Chaffey College, A.A. Degree, Jan.1997-Dec.1999

Calif. State Univ., San Bernardino, B.A. Degree, Jan.2000-Mar.2002

Accomplishments:

Graduated from Chaffey College with 3.0 GPA and from CSUSB with honors for

3.5 GPA

Qualified Trainer Certification from Watson

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