Customer Service High School

Location:

Posted:

October 11, 2010

Tiffany L. Lowery

Gastonia, North Caroline 28054

Email: *****.******@*****.***

OBJECTIVE: To be professional and friendly in demeanor in conjunction to

being productive to ensure that daily goals will be achieved in a timely

and accurate manner

QUALIFICATIONS

Fast and accurate alphanumeric data entry and 10-key, strong

analytical skills, customer service and communication skills, Excel,

competency to operate a variety of office equipment

EDUCATION

1989 Diploma, Hunter Huss High School

1989-1993 Associates of Applied Science in Business Computer

Programming, Gaston College

2007 - Currently pursuing Bachelor of Arts in Accounting, Belmont

Abbey College

EMPLOYMENT

1995- Item Processing Balancing Specialist II, Branch Banking and

Trust

Responsible for balancing Proof of Deposit, Pre-qualified, and

Lockbox at PC terminal using an online reconcilement system,

analyzing and identifying complex system transaction outages

through investigation and implementing the accurate

resolution within the established time constraints to avoid

any negative client implications, providing guidance and

support to peers and management and recommending solutions

for training, scheduling, procedural changes and formulating

problem resolutions, and collaborating with Internal

Department on outages and utilizing web-based programs to

resolve outages, sending e-mails, and operating office

equipment

HOBBIES

Church activities, family, and some traveling