Customer Service High School

Damian R. Jones

**** ********* **.

Florissant, MO. 63033

Home: 314-***-****

Email:**.********@*****.***

Objectives

To obtain a position with a company that has a fast paced environment and

will allow me to develop and grow as well as utilize my skills.

Qualifications

Self -motivated, conscientious individual with excellent written and verbal

skills. Able to work independently and as part of a team. Proven leadership

qualities. Can motivate and supervise. Strong organizational and problem

solving capabilities.

. Extremely organized and efficient

. Able to quickly learn procedures and methods

. Develop and implement new systems accurately and efficiently

. Strong computer, mathematical, and client service experience

. Capable of handling multiple projects simultaneously

. Excellent public relations and communication interaction

PROFESSIONAL SKILLS

CUSTOMER SERVICE

. Interacted with clients and vendors in planning, coordinating and

organizing domestic and international travel.

. Maintained client relationship with follow-up calls for notification

of changes and any updated information

. Handled heavy volume of customer inquiries, concerns and issues in

call center environment

. Served as backup to the IT department in providing assistance to

coworkers and managers

ADMINISTRATIVE

. Answer telephones, direct calls and take messages.

. Data entry

. Maintain warehouse files

. Communicate with customers and employees to resolve inquiries,

disseminate or translate Information, takes orders and addresses

complaints.

. Collect, count, and disburse money, performs basic bookkeeping and

complete banking transactions.

. Operate photocopiers and scanners, facsimile machines, voice mail

systems and personal computers.

. Process and prepare documents, such as business or government forms

and expense reports.

. Maintain and update filing, inventory, mailing, and database

systems, either manually or using a computer.

. Inventory and order materials, supplies, and services.

. Compile, copy, sort, and file records of office activities, business

transactions, and other activities.

. Inventory and order materials, supplies, and services.

COMPUTER SKILLS

Microsoft Office Word, Works, Excel, PowerPoint, Beta software, java

script, Lotus Notes, Caseman Software, etc. Able to type 65 wpm.

WORK HISTORY

2009-2010 CSR techs II, Pitney Bowes-Monsanto, St. Louis, Missouri

2006-2009 Administrative Support, A.G. Edwards Brokerage firm, St.

Louis, Missouri

2005-2006 Assistant assembler-ABB-St. Louis, Missouri

2002-2004 Carpenter, Mike's Remodeling, St. Louis, Missouri

EDUCATION

2000-2004 Parkway North High School- H S diplomas

2008-present University of Phoenix-Undergraduate working towards my

Bachelors Degree in Information Technology and Business.

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