Customer Service Sales

November **** - Present Customer Service/Sales Associate

Tuesday Morning, Iowa City, IA

Assist customers in finding merchandise to fulfill requests and stated

needs.

. Provide exceptional service and increase sales.

. Assist in improving store layout and operating procedures.

. Complete tasks associated with inventory and merchandizing per

corporate directives.

January 2007 - July, 2010 Direct Care Counselor

Systems Unlimited Inc., Iowa City, IA

Supervise staff for assisted living environment for individuals with

disabilities.

. Plan and organize vacations, complete thorough research of location

and provide necessary preparation for travel, activities and lodging.

. Organize various community activities and events to promote exercise,

socialization skills and increase quality of life practices.

. Arrange doctor appointments, administer scheduled medications and

provide acute care and first aid as needed.

. Determine and follow goal-focused initiatives to ensure regulatory

policy compliance for continuation of service.

. Create training log to include administrative details and ongoing

documentation practices are completed and performance standards are

consistently met or exceeded.

. Determine budgetary guidelines for banking, bookkeeping, retaining

receipts, balancing bank statements and preparing tax records as

trustee for six individuals.

. Facilitate ongoing training of staff to update regulatory initiatives

and continuing care statutes and practices.

. Manage processes and procedures for maintaining grant compliance and

supervise allocation of grant funding.

July 2006 - January 2007 Retail Sales Associate

Stuff Etc., Iowa City, IA

Serve as receptionist by answering phones, making appointments and

assisting customers with their accounts.

. Provide excellent customer service to consignment shoppers.

. Evaluate salability of merchandise through receiving.

. Assist in completion of inventory and merchandizing

June 2004 - July 2006 Photo Lab Technician

Wal-Mart Photo Center, Muscatine, IA

Provide customer service for customers needing film developed.

. Provide excellent customer service and increase film sales.

. Run processes and procedures for developing film.

. Assist inventory and merchandising as needed.

Education Kirkwood Community College

1. Associates Degree in Liberal Arts

2. Dean's list 2007 & 2008

References are available upon request.

Contact this candidate