Customer Service Assistant

Olga Gonzalez

Cell: 901-***-****

*************@***.***

SUMMARY OF QUALIFICATION

Obtain a position with an organization where my experience and skills in

Administrative Support will be enhanced, with the opportunity of growth and

advancement with the company. Strong, team player; recognized with

multiple awards for outstanding service. A firm sense of loyalty,

commitment and dedication. Energetic and self - motivated with little or

no supervision. Always up to new challenges. Bilingual- English/ Spanish.

EDUCATION

Inter-American University, San German, Puerto Rico

Bachelors of Arts / Elementary Education

Work History

September, 2003 - February, 2009 Stanford Financial & Stanford

Group Company Memphis, TN

Executive Receptionist

. Answer multi-line phone system, train others.

. Interact with highly respected clients, staff personal and

venders.

. Update personal directory and personal contact list.

. Fax invoices, employee time sheet and documents.

. Receive and direct telephone calls.

. Order and receive office supply for copier, fax and printer.

. Take inventory of supply.

. Review office reports for irregularities.

. Schedule conference rooms.

. Distribute and track incoming and outgoing mail.

. Maintain front door security access.

. Filing documents.

. Assist financial consultants as needed.

September, 1997 - September, 2003 Horseshoe

Casino & Hotel

Slot Cashier

. Operate and assist all aspects of the main bank in the slot

department.

. Verifying & paying off jackpots, hopper fills.

. Coin redemption & guess relation

. Staff and telemarketing trainer

. Assist as an interpreter as needed.

. Sell change to customer.

. Perform related duties as assigned.

. Trained cashier and Telemarketing.

August, 1978 - May, 1980 August, 1989 - May, 1995

Department of Education

Elementary Teacher

. Instruct elementary children in a bilingual setting.

Knowledge of:

. MS Word, MS Excel, Outlook

. Excellent customer Service

. Multi - line phone system

. Bilingual - English and Spanish

. Mentoring and training employees

HONORS & ACTIVITIES:

Member of the National Education Association of Puerto Rico,

Assistant member of Boys Scouts of America, JAG Global Award for

Excellence, Employee of the year, North Regional Award for Excellence,

Customer Service Award, Inner Circle Assistant Certification, Volunteer for

Cystic Fibrosis, Certification of Appreciation and A Mentor.

REFERENCES AVAILABLE UPON REQUEST:

Contact this candidate