Engineer Project
Resume:
KRIS T. MALNARICK
Technical Writer
Rolling Meadows, IL 60008
Phone: 847-***-****
Email: *************@*****.***
PROFILE
Passionate, highly-motivated seasoned professional who's organized,
balanced, detailed-oriented with extensive experience in technical writing
and communications. Background brings a unique perspective and opportunity
to provide the "best of both worlds" as a technical communicator with a
robust technical background. A variety of diversified experience using
technical documentation, writing RFP responses, proposals, project reports,
problem reports, operator procedures, and other internal and external
communications to a wide variety of audiences. Strong leadership and
problem-resolution skills in mentoring peers and in managing customer
relations by demonstrating technical expertise and clear communication.
Excel in marketing and creative design, detailed organization, strategic
planning, and effective teamwork.
TECHNICAL SKILLS
Hardware: IBM z/Series, i/Series, p/Series, x/Series, Storage, Tape, and
Printers, IBM PC & Compatibles
Operating
Systems: OS/390, z/OS, MVS/JCL, PSF, AFP, DCF, OS/400, VM, AIX, Windows
XP
Software: Microsoft Office, Lotus Office, Lotus Notes, Excel, Lotus 1-2-
3, PowerPoint, DOS, InfoPrint Manager, Microsoft Project
Languages: Assembler, PL/I, PL/S
SELECTED ACHIEVEMENTS
Technical Writing
For ten years, wrote, edited, peer reviewed, and produced several technical
manuals related to mainframe operating systems:
. Specialized in writing "experienced-based" (how-to) manuals -written
from interviews and research with field personnel and customers
(versus programmer specifications and other in-house documentation).
Topics included conversion, performance, and operating systems in a
virtual machine. These manuals saved users many hours effort and
provided hints on converting their systems to new technology and using
them more effectively.
. Took initiative to identify and meet a business need by developing
from user experiences and development center input a new manual, VS1
to MVS Conversion Notebook. Manual was produced within six months and
saved much time and effort for field personnel and customers..
. Led writing department in applying usability research to technical
manuals, developing elements of usable writing, educating writers
about these elements, and applying human factors testing to technical
manuals.
. Wrote and published an IBM internal technical bulletin on usability
for technical manuals. .
. Mentored other writers through the entire technical writing process to
produce consistent clarity, style, technical accuracy, and usability
in their documentation.
. Wrote both system reference manuals for users to explain how to use
programs and program logic manuals to help field personnel more
quickly identify issues in operating system components. Received
awards for innovation and quality.
Computer Operations
Received an informal monetary award for taking the initiative to produce an
operator procedures manual for a previously undocumented internal
operation.
Systems Engineer and Marketing Representative
Used technical writing background over years of extensive and diversified
experience as a systems engineer (also called "pre-sales engineer," "field
technical sales specialist," and "solutions specialist") and marketing
representative:
. Used written and verbal skills to:
. Write winning RFP responses and proposals,
. Create clear and concise project reports,
. Report problems clearly with the right amount of detail,
. Produce tested operator procedures, and
. Communicate clearly and accurately to peers, co-workers, customers,
and management.
. Used project management, installation, and research skills to provide
suggestions to development and field support to improve technical
accuracy, simplify installations and solve issues.
. Worked with corporate clients to design, prepare for, and install
printing and software solutions that met each one's unique printing
requirements with high degree of customer satisfaction, on time, and
within budget. Results: Satisfied customers with state-of-the-art
printing and output solutions that reduced their costs and improved
service to their clients.
. Created and implemented unique check printing solution and managed the
project team. Results: Customer saved thousands of dollars in cost
and significant amounts of time while increasing the security of their
check printing operations.
. Recognized for providing technical leadership of a state-of-the-art
and leading-edge electronic data interchange project. ARCO Alaska
(now Conoco/Phillips) saved thousands of dollars a year and
significant time in their purchasing cycle. Results: Customer saved
thousands of dollars a year and significant time in their purchasing
cycle. They became a well-known example of this technology throughout
the US.
. Managed the design, development, and installation of two new data
centers that cost-justified customer's expectations. Results: The
installation and operation cost-justified each customer's
expectations.
professional experience
InfoPrint Solutions Company, Schaumburg, IL Solutions Specialist
2007-2009
IBM Corporation, Schaumburg, IL Field Technical Sales Specialist
1994-2007
IBM Corporation, Anchorage, AK 1981-1994
Marketing Representative, Systems Engineer
IBM Corporation, Pougkeepsie, NY 1969-1981
Computer Operator, Technical Writer
EDUCATION
Graduated with honors from West Anchorage High School
Project Management - MicroTrain, 2009
Six Sigma Green Belt - MITS, 2010
Agile Methodology - MITS, 2010
PROFESSIONAL DEVELOPMENT
. Planning for Office Systems - IBM Information Systems Management
Institute, 04/28/1983
. Project Consulting - IBM Information Systems Management Institute,
08/05/1983
. Solutions Selling - IBM, 09/2000
. Financial Integrity - IBM, 11/03/2004
. Signature Selling Method - InfoPrint Solutions Company, 01/2008
CERTIFICATIONS
PMP (Project Management Professional)
PROFESSIONAL AFFILIATIONS
XPLOR International - Chicago Chapter 1994-Present
PMI 2009-Present
PMI-Chicago Chapter 2009-Present
Contact this candidate