Human Resources Customer Service

Location:

Posted:

October 11, 2010

Objective Seeking a Human Resources Manager position where I can effectively utilize my expertise in

human relations, staff recruitment, and retention.

Education Bachelor of Business Administration in Human Resources Management, May 2010

Tarleton State University, Stephenville, TX

Overall GPA 3.5; Major GPA 3.8

Graduate with Honors

Related Experience

Director of Human Resources 11/2009-Present Taylor Petroleum, Inc., Amarillo, TX

Supervise operations of 75 locations of convenience stores

Ensure compliance of all legal, ethical, and governmental requirements

Oversee online hiring process, final approval of all applicants prior to hire

Liaison for communicating information from Support Office to store level

Manage 500+ employees, including hiring, terminating, conducting evaluations,

scheduling

Customize training manuals for store level operations

Adapt to rapidly changing work situations and execute decisions efficiently

Human Resources Intern 07/2008-10/2009 Schreiber Foods, Inc., Stephenville, TX

Designed and developed training manuals for over 60 job positions

Conduct 10-step screening process on all applications

Administer pre-screening assessment tests

Facilitate interviews for potential partners

Assist leadership in audit preparation for OSHA, USDA, FDA, and Safe, Quality Foods

(SQF)

Work History

Retail Sales Consultant 12/2007-07/2008 Wireless Outfitters, Stephenville, TX

Provide legendary customer service to suit the customers’ wireless needs

Perform managerial duties which include order of products, prepare daily deposits,

follow-up on customer issues

Retail Sales Consultant 11/2006-11/2007 AT&T Mobility, Lewisville, TX

Perform Six Step Sales Process to attend to wireless customers’ needs

Attend sales and success training weekly

Prepare deposits, maintain inventory, order new products

Professional Affiliations

Member, Delta Mu Delta International Honor Society

Member, Society for Leadership and Success

Member, National Youth Leadership Forum

Honors Distinguished Student, Tarleton State University, 2008-2010