Quality Assurance Administrative Assistant

Jessika Mankin

**** ************ ****** ( Denver, CO 80203 (

970-***-**** ( *************@*****.***

Summary: Motivated support professional with experience in

executive support, office management, scheduling, purchasing,

reception, technical support, and website management.

Resourceful, tech savvy, and able to multi-task in a fast paced

environment. Proficient with PC and Mac applications and able to

learn new programs with ease.

Relevant KDM Benefits / WFG - Fort Collins, CO

04/2009 - 01/2010

Experience: Health Insurance Agent

- Worked as a licensed health insurance agent, advising clients

on plan options, processing pre-screenings and networking

within the community.

- Optimized website for search engines and improved

navigation.

Xylem Design - Fort Collins, CO 09/2007 -

07/2009

Administrative Support / Website Optimization (Contract

Position)

Assisted Owner and Accountant with a variety of administrative

tasks.

Increased customer service loyalty through quality assurance follow-

ups.

Performed search engine optimization and website editing.

UBS Financial Services - Fort Collins, CO

10/2007 - 11/2007

Front Desk (Contract Position)

- Answered multi-line phones and processed deposits at a

banking and securities firm.

- Maintained a highly regulated system of files, faxes, mail,

and deposits.

TomTom - Concord, MA 10/2006 - 02/2007

Technical Support (Contract Position)

- Provided 2nd level technical support for GPS products,

compatibility issues, website navigation, returns, and

product orders.

Pacific Medical Buildings - San Diego, CA 03/2004 -

09/2006

Administrative Assistant / Receptionist

- Provided administrative support to Executives, Property

Management and Accounting at a medical office

developer/property management organization.

- Responsible for purchasing, shipping/receiving, and

coordinating facilities issues.

- Answered busy multi-line phones, scheduled meetings, and

assisted visitors.

Leslie's Pool Supplies - San Diego, CA

03/2001 - 05/2003

Service Coordinator / Assistant Store Manager

- Managed the service department, coordinating the

installation and repair of swimming pool equipment for

customers of 6 San Diego retail locations.

- Dispatched technicians, processed work orders, managed

payroll, purchased and organized parts inventory, and ran

retail stores for absent managers.

Expeditrix - Austin, TX 04/2000 - 01/2001

Administrative Assistant / Quality Assurance

- Worked as a liaison between realtors and web developers to

build and improve a website that simplified real estate

closings.

- Prepared reports for Sales, conducted research for

Marketing, and created beta test plans for new product

updates.

- Provided support for customers concerning website navigation

and functionality.

Education: Front Range Community College - Fort Collins, CO

08/2009 - 09/2010

- Coursework included Psychology, Biology, History and Math.

Intl. Professional School of Bodywork - San Diego, CA

09/2004 - 06/2006

- 725 Hour Massage Therapy Program

Texas Healing Arts Institute - Austin, TX

05/2000 - 10/2000

- 300 Hour Massage Therapy Program

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