Customer Service Sales

Adnan A. Muminovic

**** ***** ****** ***** ************, FL 32258 904-***-****

**************@*****.***

Business professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising quality.

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Office Organization & Administration Spreadsheets & Reports

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Records & Database Management Scheduling & Calendaring

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General Bookkeeping (A/P & A/R) Meeting & Event Planning

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Telephone & Front Office Reception Filing & Data Entry (90+ WPM)

Experience

Ferid Marble & Tile Inc Jacksonville, FL Family Owned Business

Office Assistant, 2005 to Present

Scheduled meetings with contractors and sub contractors. Prepared letters, proposals and important correspondence.

Ensured the submission of documents formalities necessary in contracts. Attended meetings and assisted managers in

handling desk tasks. Assisted in setting up new contracts, subcontracts and purchase orders.

CLK Management (Internship/Pay) Jacksonville, FL Apartment Property Firm

Maintenance Coordinator/Leasing Agent, 2010-2010

Generated work orders, scheduled repairmen, scheduled appointments, verified work orders, figured time sheets, and

assisted with customer service calls. Verified invoices distributed and mailed invoices, updated contracts from sub-

contractors. Assisted in preparing leases, showing apartments, assisting with move-in and move-outs, prepared renewals

for the manager’s and worked on marketing outreach.

Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal

ramp-up time.

Identified billing errors and recovered $5,500 in vendor overpayments. Implemented tracking mechanisms to prevent

future recurrences.

Created databases and spreadsheets that improved inventory management and reporting accuracy.

Leased over 30 apartments within a short time period.

Sahara Liquors Jacksonville, FL

Administrative Executive 2008 to 2009

Coordinated all aspects of monthly closing and financial reports. Prepared balance sheets, reconciliation statements

including inventory. Maintained records, filling, office, supply and purchasing high volume orders. Coordinated the

handling, storage and flow of products throughout the store. Conducted frequent partial physical inventory audits to verify

accuracy of records. Handled all scheduling and Payroll Administrations.

Results:

• Customer Relations: Participated in promotional activities at customers sponsored events. Coordinated a

tasting in five new locations, and giving out free products to develop relationships with potential customers.

Result: 6% growth from new customers within first month of product being on shelf.

• Sales Support: Maintained Customer contact, and sales representatives that traveled frequently and worked

from home office or traveled by vehicle. Organized a plan of contact with customers and sales representatives

either by email or mobile device. Result: Build customer relationships.

Education

University of North Florida Jacksonville, FL

Concentrating B.A. Bachelors Degree in International Business, Current (GPA 3.0)

Florida State College Jacksonville, FL

A.A. Degree in Business Management, 2008 (GPA 3.0)

Financial Accounting

Managerial Accounting

Computer Programming

Mandarin High School Jacksonville, FL

High School Diploma, 2006 (GPA 3.2)

Languages

Yugoslavian (Bosnian, Croatian, Serbian), German

Internship

Senada Landing Group Jacksonville, FL

Administrative Assistant, August 2007

Coordinator: Senada Kovacic Business Owner

Bank of America Jacksonville, FL

Foreign Language Translator, May 2006

Coordinator: Joe Sein Premier Banker and Client Manger

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