Customer Service Office

Maketta L Wright

**** ***** **.**** ** . High Point, NC 27265

***-***-

5887

Objective

TO CONTRIBUTE TO A COMPANY WHERE I CAN USE MY EDUCATION AND WORK EXPERIENCE

EFFECTIVELY.

Employment

EXPEDITED DELIVERY SERVICE/MAIL ROOM OPERATOR 2009-CURRENT

Harland-Clarke Holdings Corp. High Point, NC

Scan multiple boxed check orders for UPS and DHL delivery with a scanner.

Perform daily audits on single processed orders for accuracy of bar codes.

Process Priority, Express and International check orders daily and load

check boxes on a conveyor for sorting in five digit mailbags.

Driver/warehouse 2006-2008

PBM Graphics Inc. Greensboro, NC

Shipped and received freight safely in a tractor-trailer, straight truck or

van. Performed hourly vehicle inspections using a checklist and reported

any damage to the vehicles. Logged and scheduled 3,000 mile maintenance for

vehicles. Banned and shrink wrapped freight for delivery or pickup.

Processed UPS & FedEx packages for pickup completed shipping tickets and

filed invoices.

Team Expediter 2005-2006

FedEx Custom Critical Akron, OH

Expedited critical freight within the United States and Canada in a safely

manner. Before operating a tractor trailer and straight truck, I performed

daily truck inspections. Signed for received or delivered freight and

mailed bill of lading to the main office.

Customer Service

2003-2004

Berco of America

Jamestown, NC

Pulled pick/packing sheets for shipping orders to give to the warehouse

operators. Scheduled containers for delivery on an Excel spreadsheet and

calculated totals to fax to the main office for comparison. Ordered office

supplies and signed for packages, while incoming calls were answered and

forwarded.

Data entry/admin

2004-2005

TRC Staffing Agency-City of High Point

High Point, NC

Answered a multiple phone line and directed calls as requested. Filed

blueprints and entered weekly payroll, while working in the engineering

department. Printed and mailed alarm billing correspondence letters to

residence with alarms in High Point. Entered data in Excel for customers

requesting alarms and making payments.

EDUCATION

class a cdl 2005

Future Truckers of America Asheboro, NC

Associates in Applied science 1998-2001

Guilford Technical Community College Jamestown, NC

Completed spring courses on the "Honor's List" and received a Certificate

of Recognition for completing a Professional Development Program.

I received on-the-job training while attending Guilford Technical

Community College in their Capstone Course. Companies I shadowed employees

at included Southeast Library Bindery, VF Playwear, Cone Mills, Evergreens

Senior Healthcare and American Express.

Completion of apprenticeship & diploma

1998-1996

T. Wingate Andrews

High Point, NC

I received an award for completing the Banking & Finance Apprenticeship at

Andrews from the Department of Labor and graduated as a College Tech Prep

student.

Skills

Accurate at mapping and following directions

Forklift Certified on a Crown, stand-up and electric hand

pallet

Microsoft Word, Excel, Access, Office, Outlook, PowerPoint &

Publisher

Lotus Notes

Internet

10-key and keyboard by touch

Strong Customer Service

Effective oral and written communication

Very Dependable

Multi-tasked

Quick learner

Public Notary-expires September 14, 2014

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