Customer Service Sales

S helley D awn Wilson

***** ******* **. #*** * hone 303-***-****

Westminster, Co. 80234 E-mail ***********@*****.***

Objective I am seeking a position in which to utilize my compassionate, understanding and empathetic

experience.

Qual ifications I am committed to excellent customer service, sales, and supervision

skills, overseeing the growth productivity and the maximization of sales. I

am computer literate and have very strong communication skills. Hard

worker and strive to be the best at everything I do.

E ducation 1995 G.E.D., Emily Griffith School of Opportunity

2007- Front Range Community College

Experience 2009-present Team Lead/Councilor/Tr ansport, All About

K indness

Responsible for the operation of my team, such as making staff and consumer schedules. I provided

monitoring for my staff and consumers relationships. Provide contact notes on consumers and their

activities, moods, goals, all meetings concerning the consumers, provided behavioral therapy and

counseling, ext… Worked with animal therapy and the consumers. I also provided transportation to

and from the day program and also to any outside activities. I started with the company from the

beginning and helped build it from the start. I have built amazing relationships with the consumers!

2006-2008 I nsurance Specialist, Farmers I nsurance

2002-2005 I nsurance Specialist, Farmers I nsurance

Responsible for customer service, inside sales and marketing,

` administrative duties, and computer skills. Experienced in Auto, Life and

Fire applications and to be very detail oriented. I have also received my

License in P/C and Life and Health.

2001.2002 I nsurance Specialist, State Farm I nsurance

1998.2001 Customer Service Specialist, Team Lead, U.S. Bank

Responsible for the operation of my team, such as problem solving and to ensure the proper

customer service our customers deserve. Opening and closing of personal and business accounts,

loans, computer skills, and very high call volume.

1993.1997 Office Special ist, Chicago T itle

Final Policy Assistant; Order Entry/Customer Service; Residential Title Searcher; Print Puller; Copyist

1992.1993 Teller/Customer Service Representative, Eagle

B ank

Responsible for good Customer Service, handling cash and check transactions, cash advances on

credit cards, issuing travelers cheques, drawer and vault balancing, microfilming, issuing money

orders and filing signature cards.

Activities I enjoy spending quality time with my family, shopping, camping, 4 wheeling, dirt bike riding, and

church involvement and activities.

Awa rds I have received awards of excellence in both advance Word Perfect 5.1 and

Database Spreadsheets. I have also received numerous awards for perfect

attendance, top performer, and employee of the year. I became Team Lead in the first two weeks of

starting with All About Kindness.

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