Customer Service Representative

*********@*****.*** Home: 216-***-**** Cell: 216-***-****

Objective

Looking Forward to obtain a position in which I can utilize my communication skills. This will show how highly

accurate and proficient I am in executing solutions for simple and complex issues in a fast paced environment.

I have the ability to learn quickly and produce results in a timely and efficient manner by acting as a team

player and willing to grow within the company.

Specific competencies include:

Microsoft Word Excel PowerPoint

Auto Dialer Multitasked 45 WPM Type

10 Key Calculator Switch Board Outlook

Experience

Member Health/Universal American October 2008-present

Pharmacy Tech Rep/Member Service Rep/Tier 2- Answer 70-90 inbound calls from members, Medical Doctor

Offices and Pharmacy's with inquires about a Member prescription part D Plan. I Made the transition from

working in the Provider Call Center dealing mainly with Doctor Offices calling concerning medications

requiring Prior Authorizations or Appeals. Then I received the honor as a Tier 2 Representative. The job duties

include the knowledge and services in the following departments such as Member Services, Provider Call

Center, Enrollment and Escalations. This new position gave me the knowledge of the entire Call Center as a

whole to assist any call I received with First Call Resolution.

Cambridge Integrated Services( American Express ) Solon, OH January 2008-July 2008

Claims Specialist- Answered 60-80 inbound calls from American Express card holders who had an incident with

their car rentals. Providing excellent customer service to members in such intense situations from having a car

accident or having their car rentals stolen. As a Claim Specialist I had to show deep concern, while gaining as

much detailed description of the incident.

Office Team Temp. Agency, Beachwood, OH May 2006 - May 2007

Chase Home Equity: 3/07-5/07 Customer Service Representative – Made 40-50 outbound calls to existing clients

to offer additional services to put house loans in Final Stage. Provided exceptional customer service to all

callers enabling them to resolve any issues.

Alltel Communications:5/06-7/06 Customer Service Representative – Answered 60-80 inbound calls from

customers wanting to pay their bill, ask underwriting questions, or inquire about and make changes on to their

plan.

TelePerformance Fairborn, OH (Sprint PCS) 4/05-6/05:

Customer Service Representative/Team Leader - While attending school worked as a Team Leader of 10 Reps;

Customer Service Representative – Answered 60-80 inbound calls from customers wanting to pay their bill or

inquire about and make changes on to their cellular phone plan.

City of Cleveland, Cleveland, OH June 2004 - September 2004

Play Director/Co-Supervisor

Recreational Duties - Supervised Youth and overseeing the playgrounds ensuring the safety in a clean

environment. Was in charge of organizing activities to keep the children busy in a positive setting.

United States Congress, Washington, DC May 2003 - September 2003

U.S. Intern

General office duties such as administering various documents and paperwork. Utilized critical thinking and

communication skills to compile speeches for various individuals, including researched and wrote a Speech for

Congresswoman Stephanie Tubbs Jones. Answered incoming calls from constituents, associates, etc. File, fax,

type and print assignments and documents.

Education

Central State University Communication Major – Years Attended: 2002-2004 & 2006-2007 and soon to finish

while working.

John F. Kennedy High School College Prep- Years Attended: 1999-2002-Graduated

U.S. Paige, Washington, DC

Was 1 0f 72 High School Juniors selected out of the entire nation. We attended school at The Library Of

Congress and worked on the floor of United States House of Representatives. I was the 1st U.S. Paige to

represent the Honorable Stephanie Tubbs Jones.

Narvell Arnold

26241 Lakeshore blvd apt 2250

Euclid, OHIO 44132

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