Customer Service Manager

darlene a. standifer

EXPERIENCE

****-**** ****** ******** *******

Tempe, AZ

Collection Representative

Inbound/Outbound customer service in a fast-paced

call center environment. 3rd stage collection for

Toyota Motors and 1st stage collection for USAA

credit cards. Payment resolution and collection

procedures on delinquent accounts. Skip trace

previous information to locate cardholders.

2006-2009 Wells Fargo Bank, NA

Phoenix, AZ

Business Direct Quality Control Specialist

Audit agent calls for adherence and compliance to

Wells Fargo guidelines.

Daily use of multiple verification and maintenance

systems to update and maintain customer database.

Duties include, but not limited to;

revision/amendment of loan account terms, fee

reversals, fulfillment, account closures, issuance

of debit and credit card requests.

2005-2006 MACYS.COM

Tempe, AZ

Internet Customer Service Representative

Customer service for Macy.com and

Bloomingdales.com. Credit account

lookup, VISA card activation, Wedding Channel CS,

Macy Bed, and UPS tracking. Analytical problem

solving in a fast-paced call center environment.

2000-2004 Karuna Corporation

Novato, CA

Office Manager and Customer Service Manager

Managed office and performed various supervisory &

operational duties. Provided service and sell of

natural supplemental products to licensed

alternative practitioners in house and Internet

orders. Handled high yield priority accounts and

resolved escalated issues with customer orders.

1999-1999 Providian Financial

Corporation Fairfield, CA

Account Collection Representative

Inbound/Outbound customer service in call center

environment.

Credit services for delinquent/high-risk accounts

in 3rd stage collection.

Education HIGHLIGHTS

1996-1998 Computer Learning Center

San Francisco, CA

Diploma in Computerized Business Systems & Computer

Office Administration Program ? Graduated with GPA

4.0 w/Honors ? Dean's List

COMPUTER/OFFICE SKILLS

MS Office Suite ?QuickBooks ?E-Mail ?Internet

Explorer ? MS Outlook Excellent CS Skill?

Communication and Written Skills ? Detail Oriented

AP/AR? Multi-Line Phones? General Office? Clerical?

Data Entry

Current member of a non-profit Women's Christian

Organization, and former Vice President.

Participating in Church activities is a passion.

In addition, I love surfing the Internet in my

spare time, singing and cooking.

12375 W. Hopi St. Avondale, AZ ? 85323-3128 ? (623)

932.3470 ? 623-***-**** *************@***.***

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