Customer Service Sales

Lacey L. Harker

**** ***** ***

Cincinnati, Ohio 45223

Phone: 513-***-****

*******@******.***

1

* *********:

To obtain full-time employment in the administration assistance field, in a

position that will allow me to utilize my general office, customer service

and human service skills.

3 Education:

4 Northern Kentucky University. Highland Heights, Kentucky.

5 In Progress. Major: Public Relations. Minor: Popular Culture.

6 Williamsburg High School. May 2006

7 Work Experience:

Receptionist/Admin. Asst., AWS (Anthony Wayne Services). Cincinnati, Ohio

July 2008-Current

Aid administrators. Answer telephones, assist in office filing, responsible

for staff scheduling, work directly with HR personnel. Order all office

supplies. Maintaned above average employee compliance with all required

trainings. Use of all Microsoft office programs, prepared vaious reports

via Microsft Excel. Know rules/regulations for MRDD specific field.

8 Receptionist/Office Assistant, Scarlet Oaks Retirement Community,

Cincinnati, Ohio

9 February 2008- August 2008, September 2009- Current

10 Assist in office functions including operating switchboard, processing

company and resident mail, office filing, and various company projects.

Also assist in events hosted at the facility. Created monthly resident

newsletter via Micrsoft Publisher. Was asked to return in September 2009.

11 Customer Sales Associate, Cato. Cincinnati, Ohio

12 February 2008- December 2008

13 Assist team members with general store operations. Aid customers with

their transactions and fitting needs. Maintained store complaince. Helped

to keep shrink under 7% each quarter.

14 Telesales Associate, Time Warner Cable. Blue Ash, Ohio

15 May 2007- January 2008

16 Aid customers in various needs with use of KRONOS computer system,

including but not limited to sales, account correction, establishing new

accounts, and payment reciept. Maintained weekly sales goals.

17 Customer Service Associate, J.C. Penney. Cincinnati, Ohio

18 Sept. 2006- May 2007

19 Assist customers with all of their shopping needs. Processed purchases

and returns, all with the highest level of customer service.

20 Clerk, Kroger. Cincinnati, Ohio

21 Sept. 2004-Sept. 2006

22 Efficiently cash out customers, and assist shoppers with all needs.

Promoted to Customer Service office.

23 Activities:

Senior Class President of Williamsburg High Schools Class of 2006

Public Relations Chair for F.S.L.C. (Freshman Service Leadership Committee)

Attended and Completed LEAD NKU

CPR/1st Aid Certified and ODMRDD Medication Administration Certified

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