Customer Service Administrative Assistant

Nicholas Cintron

**** *. ********* *** *** ***

Riatlo, CA 92376

951-***-**** cell

*-*******@*******.***

Employment History

**/** ** **/**, Helpmates (Agency), Riverside, CA

Repacker/Forklift Operator

(Caterpillar Co.)

Build and wrap pallets

Label and number pallets to ensure proper put-away and/or delivery

Help maintain the cleanliness of the warehouse, including sweeping and

trash removal

Sort, sticker and repack individual pieces of product when needed and as

directed

Operate warehouse equipment, such as forklifts and pallet jacks

Add/remove recycled boxes from baler machinery as necessary

Select half cases to be made (pick), label and put away (pack)

Perform tasks in accordance with HACCP and Safe

Observe all Company safety policies and procedures

Perform all duties and responsibilities in an ethical manner and in

accordance with Company policies and procedures

Perform other duties as assigned by management

Quality Control

(Caterpillar Co.)

Performed re-counts and audits of material after staging

Operated sit-down, stand-up, extended reach, cherry picker and Taylor Dunn

forklifts, as well as electric pallet jacks

Read production schedule, customer order, work order, shipping order,

and/or requisition to determine items to be moved or distributed

. Bring overhead product down to pick bay

. Stock and restock product in proper locations including overhead

locations

. Rotate stock according to date coding

. Convey materials and items from receiving or production areas to storage

or to other designated areas

02/10 to 05/10, EZ Staffing (Agency), Riverside CA

Order Picker/Forklift Driver

(GENCO Co.)

Received pick tickets from Warehouse Supervisor

Obtained merchandise from bins or shelves

Picked customer orders for shipment, ensuring that the correct number and

type of product is loaded and shipped

Carried/transported orders to shipping locations or delivery platforms with

materials handling equipment, ensuring orders are staged in order of

delivery

Operated any materials handling equipment safely and efficiently as

required

Organized items of pallet by medical unit

Re-packed and weighed orders which require such handling

Maintained material handling equipment by noting and reporting any damage

or malfunction and connecting battery to recharging station at the end of

shift

Assisted in maintaining the security and safety of the warehouse

12/09 to 02/10 Riverside Tools, Riverside CA

Cold calling/hot leads

Customer service and trouble shooting

Sales and closing techniques

Picked customer orders for shipment, ensuring that the correct number and

type of product is loaded and shipped

01/06 to 11/09 Hilton Acoustics, Phoenix, AZ

Ceiling Installer (Acoustical/Carpenter)

Operated small hand tools (electronic and manual)

Transferred existing skill sets to the assembly and installation of our

products

Managed and directed the work of apprentice installers

Worked independently and in a team environment

Received and reviewed architectural designs (blueprints)

Estimated and ordered job site materials

Operated electronic pallet jacks, Crown Lift trucks and sit-down (propane)

forklifts

Liaison between general contractor, employees, customers, inspectors and

company officials

Created custom acoustical designs utilizing proprietary software

Presented job estimate presentations to general contractors

Managed job site labor hours, material waste and inspected code "OSHA"

mandates

03/00 to 11/05 PT Construction, Pomona, CA

Administrative Assistant

Answered heavy volume phone inquiries, extensive filing

Assisted translating (in Spanish) letters, memos and with the Spanish

speaking public

Served as a liaison between the owner, customers, community and employees

Assisted in maintaining departmental budget, monitoring of expenditures and

inventory utilizing on-line financial accounts and general ledger.

Supervised, assigned and coordinated other responsibilities of new

administrative employees

Compiled data for specialized projects and extensive reports

Prepared and submitted timecards to payroll

Ordered and issued office supplies.

Reviewed correspondence, distributed and analyzed mail.

Prepared and typed correspondence, memos, reports and related materials;

Reviewed documents for completeness and accuracy; Ensured confidentiality

and security of all information.

Maintained organization in assigned areas (filing and record-keeping

systems).

Skill

Good interpersonal and organizational skills with attention to detail

Good written/verbal communication skills

Sense of urgency with ability to work well under pressure

Able to develop and maintain effective, positive internal/external working

relationships with a diverse group of individuals; a team player

Able to build and maintain effective, positive working relationships

internally/externally with a diverse group of individuals throughout the

organization; a team player

Good work ethic

References

Jose Alba Shipping receiving lead 909-***-****

Isaac Cintron Supervisor, Estimator 602-***-****

Joshua Rodriguez, Supervisor/Owner, 949-***-****

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