Management Security

Terri Kissinger

Willing to relocate and travel ( abjoqx@r.postjobfree.com

EMR Implementation and IT Management

Impressive record of optimizing applications by assessing existing systems,

designing major upgrades and migrations, managing implementations

and installations without interrupting end-user operations.

o Accomplished, analytical IT leader with solid history of managing

large-scale, multi-faceted projects, streamlining operations, and

driving successful EMR implementations across all clinical operations.

o Engaging communicator practiced in educating end users at all levels

of technical proficiency.

o Recognized for exemplary work ethic and track record of delivering

high quality, timely results within or under budget.

o Empowering leader skilled in training, developing, and motivating

staff.

CORE COMPETENCIES

EMR Implementation ( Project Management ( Infrastructure & Network Planning

( HIPAA Security & Privacy Laws

Network & Systems Administration ( Configuration & Migration ( Security &

Risk Management ( IT Support

Vendor Relations ( Contract Management ( Budget Administration ( End User

Training ( Team Building & Leadership

PROFESSIONAL EXPERIENCE

University of Alabama in Birmingham (UAB) Health Center, Huntsville, AL

06/1999 - Present

Director IT - Applications Support, Network Administrator & HIPAA Security

Coordinator

o Charged by executive management to set direction for technology and

ensure availability, security, and optimal performance of 450

networked devices serving academic, research, and clinical IT needs.

Serve as local Webmaster, Sharepoint developer, patch administrator,

and administrator for MS Exchange 2003 email, MS Server 2003,

Allscripts system, and Dell EMC SAN. Recruit, train, supervise, and

evaluate performance of IT staff. Provide support of Allscripts

Touchworks EMR v10.x and scan application. Create user accounts,

create views, custom forms. Monitor interfaces. Contributor to

ongoing workflow evaluation and implementation, application upgrades,

and user support. Troubleshoot and where appropriate escalate and

coordinate support efforts with EMR vendor and hosting facility.

Member of EMR Steering Committee.

Manage vendor relationships, services, and telecom/PBX contracts. Prepare

and administer annual budget. Assess technical risks and design/implement

corrective measures. Collaborate with UAB Birmingham technical staff.

Selected Accomplishments:

o Established Huntsville campus' first Information Services Department

by creating two-tier support model, helpdesk policies and procedures,

and standard software configurations.

o Played instrumental role in meeting regulatory requirements by

implementing security controls, as well as recommending administrative

controls as HIPAA Security Coordinator for Huntsville campus.

o Contributed to successful EMR implementation in all clinical areas by

managing server implementation and installation of PCs, wireless

network, and tablets.

o Embraced opportunity to drive meaningful use of EMR by submitting

policy recommendations as member of HIMSS Security Task Force.

o Orchestrated seamless move of three networks and two telephone systems

into new facility with zero downtime. Planned, coordinated, and led

team of 8 vendors with 15 total staff. Recommended and oversaw

development of network infrastructure.

o Upgraded telephone system to current technology by soliciting and

recommending vendor selection for new PBX system.

o Trained 200 staff and faculty at all levels of technical proficiency

on system, application, and security operations.

VMIC, Huntsville, AL 08/1998 - 05/1999

Network Administrator

Performed basic network administration functions encompassing hardware,

software, and applications support for 300-node NT Ethernet network.

Selected Accomplishments:

o Enabled communication of scheduled system downtimes and self-service

work order implementation by creating and maintaining internal

webpage.

o Ensured Y2K compliance through end user training and software/hardware

assessment.

o Developed work order tracking software in Access and Visual Basic.

Huntsville Hospital, Huntsville, AL 03/1997 - 02/1998

System Support Specialist, CHP Information Services ( 02/1998 - 02/1998

Help Desk Operations, Information Services ( 03/1997 - 02/1998

Provided application systems support for regional physician management

group of 8-10 practices with ~45 total physicians of the GE GPMS practice

management system. Coordinate resources to bring new practices online.

Created and configured constants, security, and new user accounts, forms

and custom reports. Trained office staff in use of system and provided

ongoing support.

Selected Accomplishments:

o Optimized support for GPMS financial system on UNIX and Novell network

by providing ongoing training and resolving hardware, software,

peripherals, and connectivity issues.

o Delivered excellent Level I customer support to 2K users of

healthcare, financial, and general PC applications in demanding Novell

environment by maintaining high level of technical skill.

EDUCATION & AFFILIATION

Athens State University in Athens, AL

Bachelor of Science in Business Administration & Computer Information

Services

Member, HIMSS (Healthcare Information Management Systems Society)

Additional training in Allscripts Touchworks/Enterprise v10 and 11 Basic

Configuration, Navigation, User-Provider Set up and Maintenance, Careguide,

Note Form, Note Functionality, Orders and Results Note Editing

Lean Six Sigma Certification

TECHNICAL INVENTORY

Platforms: UNIX, Suse Linux, Windows XP/Vista, MS Server 2003

Tools: MS Office Suite, Shavlik Security Suite (Compliance and Patch

Management), MS Exchange 2003, MS SQL 2000 and 2005, Acronis Disk

Director Suite, Sharepoint, Cisco VPN, IP Sniffer, Sybase iAnywhere

Healthcare: Allscripts Touchworks and Enterprise, MDImpact, GPMS,

Centricity

Hardware: Dell Poweredge Servers, Dell EMC Fiber Channel Array & SAN, HP

Procurve, Cisco 3560

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