Customer Service Sales

Sherry L. Dean

***** * ********* ***, ****, AZ 85212 480-***-****

*********@****.***

Summary of Qualifications:

. Skilled and adept at performing multiple tasks, in a fast paced

environment, while meeting or exceeding deadlines.

. Excellent organization, communication, and customer

service/interpersonal skills, with emphasis on team

building/relationship building.

. Innovative problem solver with solid critical thinking skills.

. Strong computer skills with knowledge of many of the latest software

programs including Microsoft Word, Excel, PowerPoint, as well as

database management and Internet operations.

. Understand and respect the importance of confidentiality.

Employment History:

DriveTime, Mesa, AZ

April 2009 to December 2009

Verifier for Underwriting Review: Job duties were to verify employment,

residency, insurance coverage, and references for loan applicant. Set "red-

tags" for items missed at time of contract. Call-center atmosphere with

incoming/outgoing phone calls to Customers, Employers, Landlords, County

Assessors, Insurance Agents, and References for verification purposes.

Wachovia, Mesa, AZ

February 2007 to May 2007

Loan Processor: Ensured timely funding of a loan by pushing each loan in

my pipeline. Submitted loan, locked rates, and followed up on loan

conditions. Checked conditions on each loan, from approval through

funding, prior to submitting to Underwriter.

Eschelon Telecom, Mesa, AZ

May 2006 to February 2007

Sales Assistant: Provided assistance to assigned sales representatives and

management through coordination of all aspects of order-processing, sales

administration and office maintenance. Ensured safeguarding of

confidential information that may have been accessed in performance of

duties.

USDA Farm Service Agency, Big Rapids, MI

June 2002 to April 2003

Program Technician: Maintained records for producers, typed/filed

correspondence, and assisted producers with certification of their crops.

Certified crops using digitizing machine and aerial photos when spot-checks

were required. Provided customer service, while performing a variety of

clerical duties.

IMC Magnetics Corp., Tempe, AZ

September 2000 to October 2001

Metrology Assistant: Cross-trained to perform as metrology assistant,

inspector, and stores clerk. Duties included: calibrating tools, data

entry, final inspection, maintaining inventory, and updating database for

metrology dept.

Expediter (contract employee for Aviant Group): Tracked parts in assembly

line, projected arrival time of parts to final inspection, updated intranet

to notify customers of parts tracked.

America West Airlines (Now US Airways), Phoenix, AZ

July 1998 to September 2000

Aircraft Records Analyst: Audited/edited aircraft maintenance records to

meet FAA requirements, processed component removal and installation records

that were non-compliant, researched history of parts with discrepancies

waiting to be received into warehouse.

Warehouse Clerk (contract employee for Aviant Group): Performed data entry

of component location into database, as well as physical relocation of

parts for inventory control purposes.

Education:

Mesa Community College

Associates of Arts Degree - May 1999

CPR/First Aid Certified - May 2010

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