Customer Service Representative

Khimeshia Pratt

**** ******* **.

Jacksonville, Fl 32277

904-***-****

Objective: To obtain a challenging career where I may utilize my pre-

existing skills; while allowing room and education for growth both

professionally and personally.

Work Experience:

02/05-12/09 AT&T Wireless Jacksonville, Fl

Customer Service Representative

.Assisted customers with processing upgrades

.Specialized in promotional outbound sales for new phones and features

.Provided account maintenance for existing customers AT&T customers while

maintaining high quality scores and exceeding monthly individual goals.

04/04-02/05 Securtias Security Jacksonville, Fl

Security Personnel

.Provided excellent customer service, maintained gate control, and secured

all points of the facility.

.Monitored all employee's arrival and departure times, also signed for all

shipment and deliveries.

01/02-10/03 Metris Company Jacksonville, Fl

Collection Specialist

.Assisted customers to resolve delinquent accounts that were past due 31-89

days past due

.Contacted card holders for payment arrangements via auto dialer.

.Provided optimal customer service assistance to resolve conflicts and/or

problems and met performance/attendance guidelines

08/00-01/02 Convergys Jacksonville, Fl

Outbound/Inbound Customer Service Representative

.Handled inbound calls that assisted customers with questions and problems

with AT&T products and services.

.Called and offered different AT&T products and services to pre-existing

customers.

Summary: Computer literate with knowledge of Microsoft Word and Excel. I

have administrative and customer service experience with excellent written,

verbal, and organizational skills. Overall I am a dedicated, loyal employee

and diligent worker who will be a valued asset to your company.

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